Sudhanshu Nanda
Forster
Summary
I am an active customer service specialist with four years of experience in the retail industry. I have experience in handling high pressure situations and problem-solving skills. I strive to provide exceptional service to every stakeholder in the organization.
Overview
9
9
years of professional experience
Work History
Retail Manager
Bungwahl fuel and liquor store
12.2024 - 07.2025
- Inspire and develop your team to achieve goals
- Responsible for upholding service of alcohol guidelines
- Deliver on growth opportunities, business objectives and key performance indicators
- Open and close the store according to company policies.
- Monitor daily sales and cash handling procedures.
- Prepare deposits, balance registers, and track POS transactions.
- Create or analyze sales reports to identify trends and opportunities.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Manager
Seven Eleven
06.2016 - 11.2023
- Providing creative solutions to customer and operational issues arising on a day-to-day basis
- Providing roaster to employees
- Checking the level of stock and ordering
- Problem-solving
- Drive store success with KPIs, targets and financial performance
- Maintain all kind of records like stock levels
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Answered questions about store policies and addressed customer concerns.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Professional Year - IT
Australia Technical And Management College
Sydney, NSW11.2021
Master of Information and Technology -
Central Queensland
Sydney, NSW09.2019
Master of Business Administration -
Federation University
Sydney, NSW03.2017
Skills
- Technical Skills
- Programming
- Data mining
- Analyzing data
- Developing marketing campaigns
- RSA certificate
- Soft Skills
- Creative
- Good team player
- Flexible
- Effective problem-solver
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Staff management
- Team Training
- Merchandising operations
- Quality assurance
- Marketing strategy
- Loss prevention
- Employee scheduling
- Client account management
- Process improvements
Languages
Hindi
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Photography
Timeline
Retail Manager
Bungwahl fuel and liquor store
12.2024 - 07.2025
Retail Manager
Seven Eleven
06.2016 - 11.2023
Professional Year - IT
Australia Technical And Management College
Master of Information and Technology -
Central Queensland
Master of Business Administration -
Federation University
COMPETENCIES
- Adaptability
- Well-developed capacity for adapting to different work cultures and environments as needed.
- Focus
- Strong commitment to good performance achieved through a combination of focus, strong work ethic and punctuality.
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