Sudhir Aryal
Truganina,VIC
Summary
Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Hilton Foods
TRUGANINA, VIC
02.2024 - Current
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Performed regular maintenance checks on computer hardware components.
- Implemented security measures to protect data from unauthorized access.
- Developed procedures for installation, configuration and testing of IT products.
- Maintained an inventory of all IT equipment in the organization.
- Provided technical support for utilizing Microsoft products such as Windows, Office and Skype.
- Developed user profiles, set up permissions and monitored system security for customers using Microsoft systems.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Analyzed existing production systems, identified areas of improvement, and proposed solutions.
- Assisted in troubleshooting complex problems associated with the design or function of a product or system.
- Supervised daily operations in the factory ensuring that all tasks are completed according to schedule.
System Administrator
SongsNepal Ptd. Ltd.
Bagbazzar, Kathmandu
11.2016 - 10.2018
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained and monitored network systems, including firewalls, routers, switches, storage solutions and other hardware components.
- Provided guidance on troubleshooting procedures to junior IT staff members.
- Analyzed network traffic using industry-standard tools to diagnose application stability and performance issues.
Education
Master of Information Technology - Software Engineering
Federation University
Ballarat, VIC11-2020
Skills
- Configuration Management
- VPN Configuration
- Hardware upgrades
- Scripting Languages
- Ticketing system proficiency
- Network Administration
- Server Management
- IT Security Management
- Microsoft System Center
- Email Administration
- Operating systems
- Web Server Administration
- IT Documentation
- System monitoring
References
References available upon request.
Timeline
IT Support Specialist
Hilton Foods
02.2024 - Current
System Administrator
SongsNepal Ptd. Ltd.
11.2016 - 10.2018
Master of Information Technology - Software Engineering
Federation University
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