Sudhir Jagtap
Adelaide,South Australia
Summary
Results-driven and innovative IT professional with a Bachelor's in Commerce and over 19 years of experience in handling complex IT projects and ERP implementation. Proficient in working with multiple vendors and applications, including SAP HANA, Salesforce, and IBM ECM. Demonstrates a natural passion for problem-solving and a commitment to excellence, consistently impacting the bottom line. Recognized as a dedicated team player, with significant achievements in the information technology space. Possesses complete control over managing stakeholder expectations and a strong dedication to optimizing productivity. Excels at realizing project milestones and aligning them with organizational long-term goals, whether working autonomously or as part of a collaborative team.
Overview
22
22
years of professional experience
Work History
Dy. General Manager - IT
Chandak Group
05.2021 - 10.2024
- Company Overview: Chandak Group is a Mumbai-based real estate developer mainly focused on the redevelopment residential and commercial projects across Mumbai
- A key aspect of the company is to deliver projects to the customers within promised timelines
- Approached by HR of company due to demonstrated experience in various Implementations and, team leadership, identifying and overcoming process bottlenecks, stakeholder management, and ability to reach milestones on time
- Direct reports: Managing Director
- Stakeholders: Various Head of the departments, Implementation partners, COO, and Promoters
- Team Members managed: 7 team members
- Efficiently managed stakeholders for profitability; accepted challenging Implementation of ERP Applications for the organization
- Initiated project with requirement gathering process and understanding current pain areas faced by various stakeholders in the organization
- The existing application was implemented in-house and had frequent issues of availability due to frequent downtime
- Suggested management to adopt cloud technologies and implement ERP Application on AWS EC2 Instance with DR (disaster recovery) setup from different regions for 99.9 uptime to end-users
- Exhibited exceptional skills to resolve frequent issues: Salesforce CRM was implemented for the organization with pre-sales, post-sales, and sales modules without integration with the financial system, creating duplication of work for both Finance and CRM teams
- Discussed this pain point with management and suggested resolution for this potential hazard by way of moving post-sales transactions on ERP Application (In4suite) which was having a dedicated module for handling all real estate transactions in ERP
- Shown exceptional technology migration skills; Most of the growing organizations use M365 as a business communication tool and as per our IT road map we wanted to shift from Gsuite to O365 during FY 2021-22 as the organization was growing
- Basis our discussion with a couple of partners we decided to shortlist one of them and initiate migration, and successfully migrated to M365 within the stipulated timeframe
- We also implemented mailvault email archival solution during this period
- During this migration period, it was equally important to ensure that end-users are aware of the changes which are going to impact their communication tool
- So carried out periodic user training and awareness programs for a smooth migration
- Demonstrated exceptional project management skills to ensure timely handover of the project; received the challenge of completing two corporate office setups including Audio, Visuals, Wireless communication, automation, Security, and Network setup
- The total project cost was approx 200K$ and there was the challenge of lead time from most of the OEMs due to the pandemic, so it was important to ensure all orders are placed within the timeframe and ensure delivery within the time frame
- We ensured we complete the first project within the time frame as there was constant pressure from management for the opening of the new office
- Chandak Group is a Mumbai-based real estate developer mainly focused on the redevelopment residential and commercial projects across Mumbai
- A key aspect of the company is to deliver projects to the customers within promised timelines
- Collaborated with department heads to establish goals and work plans.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
Sr. Manager IT & SAP
SD Corporation Pvt Ltd (Shapoorji & Pallonji Group)
04.2018 - 05.2021
- Company Overview: SD Corp - a joint venture of Shapoorji Pallonji and the Dilip Thacker Group, is responsible for some of India’s most acclaimed real estate projects
- To develop flagship redevelopment projects and to differentiate them from competition by executing projects in a timely manner, effectively managing internal and external stakeholders
- Approached by HR of company due to demonstrated experience in SAP & ERP Implementation and monitoring, team leadership, identifying and overcoming process bottlenecks, stakeholder management, and ability to reach milestones on time
- Direct and indirect reports: Vice President, Managing Director
- Stakeholders: SAP & Infra team members network team, Manager (Support Project), Manager (Design Projects), IMS Location Head
- Team Members managed: 5 team members
- Efficiently managed stakeholders for profitability; accepted challenging project of reducing IT cost by 10% identified areas in which cost can be reduced by discussing stakeholders in organization
- Coordination with vendors and suppliers for reducing recurring cost
- Successfully overcame challenge of reducing / rationalizing no of licences Office 365 & SAP ECC used across company through meetings and discussions, presented high level design to management after reduction, systematically compiled information sought from business team, prepared proposed budget presentation, and sought approval from all teams for implementation, reduced IT cost by 10%, achieved IT Cost Saving of $20K
- Demonstrated excellent problem solving and troubleshooting skills: successfully handled ongoing internet connectivity issue at project site which was spread across 52 acres for users which were at the end of the project site and frequent fibre cut was faced due to ongoing construction work at site, efficiently liaised with vendors for location and asking for device which can be placed on premises for point to point wireless connectivity, explained to local IT Support step by step process to setup wireless device on 15th floor in line of sight location
- Clarified & checked every details of packet drops for smooth connectivity between two locations, identified configuration issues and rectified them followed by verification from user, completed stable connectivity through point-to-point wireless devices within 4 working days and saved frequent business loss
- Increased productivity using documentation skills; faced with tough challenge of preparing IT process documents and technical issues document simultaneously as working on project, identified process for documentation and prepared necessary flow charts and explanatory notes, established scope and purpose of each document, proactively identified issues faced during operations and prepared documents to resolve them, gave documents version and performed indexing followed by approval from management, reduced training time from 1 week to 24 hours
- Successfully performed incident response activities to enhance user experience; users faced with slow response time to support requests, those were being raised through phone and there was no resolution time being captured by the IT Support team
- With the help of inhouse web developer identified a manual process which can be converted to an automatic process on an intranet portal to streamline IT requisition
- This gave a response window period to the level 1 team to act on requests and escalate issues to level 2 and level 3 technical teams
- This enabled level 1 team to proactively coordinate with the team to identify issues and fix them by taking required actions, this significantly reduced waiting time and downtime for users
- Inspired team members for achieving key outcomes; worked on a new project with aim to achieve management requirement of streamlining IT assets allocation process which was carried out on hard copies
- Also, there was no track record of IT assets & licenses which were procured by the IT team
- The IT support team faced a challenge while maintaining inventory details
- Identified applications which can address these issues and provided detailed tracking of the IT assets
- Implemented IT Assets Management tool using Snipe IT- open-source application
- Achieved desired result by importing all inventory in Application and providing training to IT support team to use tools to improve user satisfaction
- SD Corp - a joint venture of Shapoorji Pallonji and the Dilip Thacker Group, is responsible for some of India’s most acclaimed real estate projects
- To develop flagship redevelopment projects and to differentiate them from competition by executing projects in a timely manner, effectively managing internal and external stakeholders
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
Sr. Manager- IT
Usha International Ltd
11.2008 - 03.2018
- Company Overview: The Company is one of the largest consumer durable marketing companies in India
- The range of merchandise presently includes sewing machines, electric fans, diesel engines, pistons, pins and rings, fuel injection equipment, kitchen appliances and water coolers
- The Company also exports its merchandise to several countries
- Company has a good brand value in India
- Approached for this position due to possessing learning abilities in Information Technology
- Direct and indirect reports: General Manager IT & SAP, Group Chief Information Officer
- Stakeholders: Application teams, server teams, top management, third party service providers, vendors, datacenter teams
- Team Members managed: 3 team members, 5 Vendors
- Achieved great business outcome with own initiative; identified old wireless devices across branch office, which were consuming more power and were taking more time in troubleshooting, challenged with urgently receiving input from infra team members and changing them without affecting users productivity, prepared systematic documents for replacing old wireless devices and obtained approval from stakeholders, prepared daily schedule and assigned daily tasks to team, monitored progress and proactively sought feedback from users above performance of applications, gradually replaced old devices while observing impact on operations, reduced loan on MPLS link by 20% and freed up capacity for other functions, reduced overheads by 20%
- Implemented networking solution to increase productivity; faced a situation to provide a solution for accessing surveillance data through the internet from remote locations
- Since technology used in existing equipment was old and not suitable to connect over the internet
- Suggested to replace and update existing surveillance systems with NVR (network video recorder) using POE
- Finalized products to be used and conducted POC at the project sites
- Since there were existing Cisco POE switches installed there was no requirement of additional cost
- Successfully overcame the challenge of working without much downtime, discovered a possible way of implementing the solution by configuring NVR connectivity after implementing the solution, reduced monthly downtime from 5 hours to 0 hours, and provided monitoring from remote location to management
- Actively participated in team activities for positive outcome; participated in replacing existing company shop applications with improved one
- Since the existing application had repeated issues which was creating customer wait time at the billing counters / POS terminals
- Discussed the challenges faced by the peers in their respective region and created a project plan with the help of mentors
- Finalized proposed application and involved in implementation discussion by forming core implementation team
- Conducted various scenarios mentioned in the process documents and stimulated in the development environment which was moved to production after 4 months of starting a project
- Reduced billing processing time from 5 mins per transaction to 2 mins and improved customer & end user satisfaction on company stores
- The Company is one of the largest consumer durable marketing companies in India
- The range of merchandise presently includes sewing machines, electric fans, diesel engines, pistons, pins and rings, fuel injection equipment, kitchen appliances and water coolers
- The Company also exports its merchandise to several countries
- Company has a good brand value in India
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
IT Executive
Soham Builders Ltd.
09.2002 - 11.2008
- Company Overview: Soham builders is a company that seeks to transform the reality of everyday living by delivering people homes that will make a perceptible difference in their lives
- We are present through the entire value chain of realty development and our focus is to build premium luxury towers
- We have organized operations in land acquisition, planning, execution, and marketing to development management and are an integrated entity
- Initially started career as an office assistant and gradually learned basic concepts of Information Technology while working
- Got an opportunity to work in MIS depart on various Data Management Activities right from capturing customer walk-in, sales, and post sales
- Direct and Indirect Report: IT Manager, Chief Financial Officer
- Stakeholders: Business Teams, vendors, third parties
- Team Members managed: managed team of 1 engineer and 2 ERP Coordinators
- Demonstrated strong learning skills in multiple technologies; faced situations to connect two remote locations while ERP implementation was in progress
- Two business processes which required online inputs from the project stores team for real time updates
- Implemented a cost effective and VPN solution on windows Server which saved cost for the organization at the same time achieved desired result which was required
- Successfully managed complex ERP Projects; faced with tough situation involving different business stakeholders in company, challenged with conveying information required to stakeholders in most effective way due to their inadequate knowledge about internal architecture of application, prepared and presented action plan to management and sought approval, identified changes from vendor and teams from other stakeholders, communicated them through meetings, similarly communicated high level activity plan to stakeholders, saved implementation duration by 2 months
- Spearheaded strategic business planning initiative; headed project to migrate corporate office to new office building
- Prepared network architecture for the new location, faced the tough challenge of preparing documentation within an extremely short time after receiving limited information from the business team
- Recommended power requirements and access control solutions at all critical levels, shared new architecture with management, company successfully migrated to new corporate office with all the new systems such as CCTV, biometric attendance system, access control, UPS system and improved network and infrastructure
- Soham builders is a company that seeks to transform the reality of everyday living by delivering people homes that will make a perceptible difference in their lives
- We are present through the entire value chain of realty development and our focus is to build premium luxury towers
- We have organized operations in land acquisition, planning, execution, and marketing to development management and are an integrated entity
Education
Bachelors - commerce
University of Mumbai
03.2006
Skills
- SAP/ERP Implementation
- ISO 45001:2018 Policies and Procedures
- Salesforce Implementation
- Network Security and Firewalls
- Designing and Implementation of Document Management Systems
- Windows System administration
- Network Access Control
- Setting up LAN, WAN, Data centre
- IT Asset Management
- Systems Audit
- Office365 migration and implementation
- Cross-functional team coordination
- Operations management
- Staff training and development
Profile Snapshot
- Sr. Manager- IT & SAP, SD Corporation Pvt Ltd (Shapoorji & Pallonji Group), 04/2018, 05/2021
- Sr. Manager -IT, Usha International Ltd, 11/2008, 03/2018
- IT Executive, Soham Builders Ltd, 09/2002, 11/2008
Projects
In4 Suite ERP Implementation-Led the successful implementation of the In4 Suite ERP system, streamlining operations across various departments and enhancing data accuracy and reporting capabilities. Document Management System-Developed and deployed a comprehensive Document Management System to facilitate efficient storage, retrieval, and sharing of critical documents, improving compliance and reducing operational risks. Salesforce CRM Implementation-Spearheaded the implementation of Salesforce CRM to enhance customer relationship management and sales processes, resulting in increased sales productivity and customer satisfaction.Integration of CRM with ERP and Banking Applications-Successfully integrated Salesforce CRM with the In4 Suite ERP and banking applications, ensuring seamless data flow and real-time updates, which improved operational efficiency and reduced manual data entry.Open Source Assessment Management Implementation-Evaluated and implemented an open-source assessment management system to streamline the evaluation and feedback process for various projects. Customized the platform to enhance user experience and accessibility, leading to better tracking of assessments and improved reporting capabilities.
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Native or Bilingual
Timeline
Dy. General Manager - IT
Chandak Group
05.2021 - 10.2024
Sr. Manager IT & SAP
SD Corporation Pvt Ltd (Shapoorji & Pallonji Group)
04.2018 - 05.2021
Sr. Manager- IT
Usha International Ltd
11.2008 - 03.2018
IT Executive
Soham Builders Ltd.
09.2002 - 11.2008
Bachelors - commerce
University of Mumbai
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