Sudi Joshi
Canberra,,ACT
Summary
Accomplished BBA graduate with a diverse background in finance and retail management. Experienced Finance Manager at a co-operative bank and Assistant Store Manager at a prominent retail chain. Demonstrated expertise in financial analysis, team leadership, and operational efficiency. Committed to driving financial performance and enhancing customer satisfaction through strategic management and operational excellence.
Overview
8
8
years of professional experience
Work History
Store Manager
Bed Bath n Table
Woden, Act
05.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Finance Manager
Bodhgaya Saving And Credit Co-operative LTD.
05.2018 - 11.2021
- Improved financial accuracy by diligently reviewing and reconciling monthly bank statements.
- Assisted in budget preparation for streamlined financial planning and forecasting.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
- Input financial data and produced reports using SPC and E-Banker
Customer Service Assistant
Sipradi.
06.2017 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Business Administration - Accounting and Finance
University of West England (The British College)
Kathmandu, Nepal.09.2018
Skills
- Invoice Management
- Monthly Reporting
- Financial Forecasting
- Expense Tracking
- Data Entry
- Customer Service and Engagement
- Team Management
- Sales expertise
- Stock management
Reference
Can provide upon request.
Timeline
Store Manager
Bed Bath n Table
05.2023 - Current
Finance Manager
Bodhgaya Saving And Credit Co-operative LTD.
05.2018 - 11.2021
Customer Service Assistant
Sipradi.
06.2017 - 12.2017
Bachelor of Business Administration - Accounting and Finance
University of West England (The British College)
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