SUDIKSHA PRASAD

Coca-Cola (Never Fail)

Credit Officer (2024 – Present)

Call Centre Representative (2023 – 2024)

• Manage a portfolio of over 5,000 customers, ensuring timely payments and resolving overdue invoices.

• Proactively chase outstanding payments, maintaining strong relationships with customers while ensuring compliance with credit policies.

Reviewed outstanding balances to determine necessity for collection agency referral.

• Collaborate with internal teams to ensure seamless order processing and product deliveries.

Conduct analysis of accounts to detect payment trends and mitigate risks.

• Experienced in accounts payable, assisting with invoice processing, reconciliations, and resolving supplier queries.

• Trained new team members on company-specific processes, ensuring consistent standards across the credit department.

• Investigated unusable data to find missing information and implement source-based correction
• Positively matched specimens to patients to maintain laboratory accuracy and security of medical data
• Located and corrected data entry errors
• Verified information carefully and assigned proper classifications to eliminate errors

• Worked in fast paced environment and delivered exceptional customer service
• Worked as a team to reach companies goals
• Used ability to multitask to reach customer satisfaction
• Furthermore, focused on growing in the workplace by taking on extra roles within the workplace
• Applied time management to ensure tasks were done in a timely manner
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

• Providing excellent customer service when dealing with shoppers
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

• Demonstrated high efficiency and reliability while carrying out maintenance duties
• Demonstrated excellent endurance when working at peak times and was sure to resolve any issues before it was too late
• Provided excellent customer service in order to make sure that the customer was happy with their orders and would think to return again soon

• Demonstrated a high standard of organizational skills as well improvement, as I was required to prepare various financial reports and statements as well as reviewing balance sheet reconciliations, and preparing asset, liability and capital account entries
• Providing excellent customer service when dealing with their payments and helping them balance their accounts
• Demonstrated great communication skills when dealing with vendors and entering various invoices when working with those vendors

• Strived to push forward with a creative mindset, in order to find the most viable marketing strategy for various products
• Demonstrated great skill on marketing through social media platforms as well as through other forms of media
• Displayed a great sense of communication amongst my team in order to achieve the target and establish a solid trust foundation with buyers
• Compiled comprehensive lists describing product and service offerings