Sudikshya Tandukar
Granville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Poised to contribute to team success and achieve positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Services and Compliance Officer
Woolworths Metro
04.2019 - Current
- Conducted regular stock counts and resolved discrepancies
- Ensure high levels of customer satisfaction through excellent sales service
- Oversee cash handling
- Recommend and display items that match customer needs
- Supervise and mentor team ensuring excellent customer service
- Used inventory management systems to track and update stock levels
- Resolve escalated customer issues and maintain a positive shopping experience
- Act as a duty manager with full accountability for store operation, staff supervision and decision making authority
- Monitored and maintained inventory levels to ensure stock accuracy
- Accurately picked and packed online customer orders, verified product selections and maintained quality standards
- Receiving phone calls and giving all the information to the customer regarding their queries
Customer Service Assistant
Myers
- Assisted customers with product selection
- Providing excellent customer service handling inquiries, returns and exchanges
- Processed transactions efficiently using POS system and promoted store loyalty programs
- Maintained store presentation, restocking shelves and merchandise displays
- Collaborated with sales associates to locate products and fulfil customer requests
- Conducted regular inventory counts to ensure accurate stock levels
All-rounder
BP Petrol Station
- Provided excellent customer service by assisting customers with fuel purchases, in-store transactions and inquiries
- Promoted special offers, upselling food, drinks and other convenience store products
- Maintained store cleanliness and restocked shelves to ensure product availability
- Received and organised deliveries, ensuring stock rotation
Customer Service Attendant
McDonald's
- Promoted special offers, upselling food, drinks and other convenience store products
- Maintained store cleanliness and restocked shelves to ensure product availability
- Received and organised deliveries, ensuring stock rotation
- Customer service
- Cleaning duties
- Cashier/ Using POS
- Food preparation
- Refilling duties
- Dealing with customer queries and complaints
- Inventory management
- Overseeing deliveries
Education
Bachelor of Business - Information Systems
Australian Institution of Higher Education
03.2020
Skills
- Time management
- Excellent communication
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Team leadership
- Customer service
Certification
Successfully completed Professional Year Internship Program
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Store Services and Compliance Officer
Woolworths Metro
04.2019 - Current
Customer Service Assistant
Myers
All-rounder
BP Petrol Station
Customer Service Attendant
McDonald's
Bachelor of Business - Information Systems
Australian Institution of Higher Education
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