Sudikshya Thapa
Pokhara
Summary
I am a recent graduate in Business Administration, eager to apply my knowledge in a dynamic professional setting. During my internship at NMB Bank, I worked in the customer service department, where I handled client inquiries, resolved issues, and supported daily operations. This experience strengthened my communication, problem-solving, and interpersonal skills, which I’m excited to bring into the banking and business sectors.
Overview
4045
4045
years of post-secondary education
Work History
Customer Service Representative
NMB bank
09.2023 - 11.2023
- Accounts: Opening, closing, updates, and card services.
- Transactions: Deposits, withdrawals, transfers, and loan payments.
- Support: Resolving issues, fraud cases, and lost cards.
- Info & Advice: Explaining loans, credit cards, and savings options.
Education
Bachelor Of Business Administration
LA Grande International College
High School Diploma -
Sagarmatha Secondary School
Skills
Customer Service and Support
Banking Operations
Account Management
Financial Transactions Handling
Business Communication,
Data Entry and Record Management
Problem-Solving and Complaint Resolution
Knowledge of Banking Products and Services Microsoft Office (Word, Excel, PowerPoint)
Timeline
Customer Service Representative
NMB bank
09.2023 - 11.2023
Bachelor Of Business Administration
LA Grande International College
High School Diploma -
Sagarmatha Secondary School
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