Sudip Ghimire
Stuart Park,NT
Summary
Knowledgeable IT student with strong programming and database design skills. Proven ability to enhance customer service through effective communication and troubleshooting. Experience in optimizing workflows, ensuring data integrity, and adapting to diverse IT environments to support organizational goals.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE ADVISOR
Sportsbet
11.2024 - Current
- Utilized PureCloud and Zendesk to manage customer interactions efficiently.
- Assisted customers with digital bet placements, resolving account-related queries, and troubleshooting platform issues.
- Ensured compliance with responsible gambling policies through automated verification and reporting tools.
ASSISTANT NIGHT FILL MANAGER
Woolworths
11.2023 - 08.2024
- Oversaw stock replenishment, managed inventory, and ensured seamless operations during night shifts.
- Leading a team, handling customer inquiries, and efficiently operating forklifts and other Material Handling Equipment (MHE)
INTERN SDX transformation
CDU
05.2023 - 07.2023
- Business Process Modelling: Gained hands-on experience optimising business workflows in different models in the SDX transformation project through the help of Microsoft Visio.
- Data Migration: Assisted in ensuring proper data transfer with accuracy & integrity during migration.
- Microsoft Office Proficiency: Created detailed reports using Microsoft Word, developed structured data spreadsheets in Excel, and delivered professional presentations via Microsoft PowerPoint and MS Teams to communicate.
- Participated in the Awesome Program at CDU, attending a workshop focused on learning professional experience in the Australian workplace, emphasizing various skills. After the program, I completed a 50-hour work placement on the SDX transformation project at CDU, a big project in CDU to change the entire business model of CDU called One Education.
Education
Master of Information Technology - Information Systems and Data Science
Charles Darwin University
06-2024
Bachelor of information technology -
Sydney International School of Technology and Commerce
01-2022
Diploma and Advanced Diploma of IT - Networking and Network Security
Australian Technology and Innovation College
01-2020
Skills
- Team leadership
- Inventory management
- Problem-solving
- Analytical thinking
- Effective communication
- Presentation
- Customer service
- Compliance management
- Time management
- Organisational skills
- Agile tools
- Microsoft Office proficiency
- Python programming
- Power BI
- SQL
- Tableau
- Database management
- Web design
- Web development
- General network troubleshooting
- Agile development process tools
Projects
- Mobile Application Development for Heart Support Australia, Worked on a mobile application development project for the non-profit organization Heart Support Australia as part of my Bachelor's project at SISTC., Designed and implemented a relational SQL database to store and manage user information, health data, and support resources., Assisted in front-end development using Flutter, contributing to an intuitive and user-friendly interface.
- Website Development in IT Code Fair – Aboriginal Arts and Culture, Developed a website for Aboriginal Arts and Culture to promote tourism in the Northern Territory., Showcased the project at the IT CODE Fair, demonstrating my web development and design skills using HTML, CSS and JavaScript.
Volunteer Experience
- Volunteered as a microphone runner and usher for IT events for children at the Big Day in Darwin 2023, organized by ACS.
- Participated in IT Code fair and GovHack events.
- Member of CDU IT Association and ACS.
- Treasurer for CDU Mini Soccer and Cricket (MSC) club.
Timeline
CUSTOMER SERVICE ADVISOR
Sportsbet
11.2024 - Current
ASSISTANT NIGHT FILL MANAGER
Woolworths
11.2023 - 08.2024
INTERN SDX transformation
CDU
05.2023 - 07.2023
Master of Information Technology - Information Systems and Data Science
Charles Darwin University
Bachelor of information technology -
Sydney International School of Technology and Commerce
Diploma and Advanced Diploma of IT - Networking and Network Security
Australian Technology and Innovation College