SUDIP KARKI
Dubai,UAE
Summary
Driven Retail Manager with more than 15 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
1
1
Certification
Work History
Retail Outlet Supervisor
Emirates
07.2003
- Manages outlet(Supermarket,Gas Station,and other service area)
- To ensure the highest quality level of customer services is maintained at outlet and visual image presented to the customers in accordance to the corporation’s standard
- Leading a team of over 50 multi-national staffs in different facilities
- Responsible for visual merchandise display, running promotion and product availability of new concepts of modern convenient store
- Responsible for inventory and cash in outlet
- Reporting daily activities and progress to line manager
- Handling customer complaints and take necessary actions
- Coordinating the area outlets
- Planning and analysis monthly, quarterly and yearly sales strategy and ensure to achieve the sales target
- Revenue expenditure control base on budgeting
- Budget plan for next year base on current outlet performance as per profit and expenditure revenue
- Responsible for the implementation of SOP(Standard Operating Procedure) of the corporation
- Responsible for the order and purchase of productsfrom different supplies and forward the invoice details to head office using the software (PDI) and hand held scanner to receive daily products
- Maintain daily purchase and sale ledger
- Train, supervise and evaluate staff and coaching them for improvement customer service personalskills
- Daily briefing and interaction with all facilities staffs before their duty start about outlets activities
- Check the internal mail from head office as information and do it accordingly
- Prepare staffs schedule once a week as shift pattern with mixing up nationality
- Appraisal for staffs twice a year for their performance and submit it to line manager for their increment
- Resulted in multilateral staff achievement of work objectives
- Identifying customer needs and presenting appropriatecompany product and service offering.
Education
Higher Secondary - Business Administration
Tribhuwan University
2003
Skills
- Windows Professional Operating System
- MS Office (MS Word, MS Excel and power point presentation
- Customer Service Process Improvement
- Knowledge of Candidates
- Cash Control
- Oral Presentations
- Inventory Control Processes
- Product Assessments
- POS Terminal Operation
- Sales Promotion
- Critical Thinking
Certification
Various customer care and customer service training by Emarat.
Cash register training on Ruby VeriFone by Emarat,
Training on Stress management by Emarat,2009
Managing Conflict in the Workplace by PROGRESS MANAGEMENT CONSULTANT, Dubai,2009.
Motivating Staff by Emarat.
Preventing Inventory Loss by Emarat.
Health Safety & Environment awareness training
· Basic Fire Fighting and safety by Emarat and Civil Defence,2004
· Basic Fire Fighting course by Emarat and Civil Defence,2008.
· Basic food hygiene training by SGS Gulf Ltd Dubai.
· CPR and Basic First Aid (Pediatric & Adult Module) by Jebel Ali International Hospital with the curriculum of the American Heart Association Safety and Health Institute,2009
· Risk Assessment Training by Safety World M.E Consultants, 2020.
· Fire Safety Fundamentals and proper use of fire extinguishers (Level 1) by Al Salama, 2021.
· Basic First Aid with CPR and AED by DSTC Occupational Safety Training,2022.
Languages
Hindi
Nepali
English
Arabic
Award and Appreciation
Star of the month four times in 2004 and three times in 2005.
Nominated for star of the year 2004
Appreciation token from Management in December 2004.
Timeline
Retail Outlet Supervisor
Emirates
07.2003
Higher Secondary - Business Administration
Tribhuwan University
Various customer care and customer service training by Emarat.
Cash register training on Ruby VeriFone by Emarat,
Training on Stress management by Emarat,2009
Managing Conflict in the Workplace by PROGRESS MANAGEMENT CONSULTANT, Dubai,2009.
Motivating Staff by Emarat.
Preventing Inventory Loss by Emarat.
Similar Profiles
Rishitha PuttaRishitha Putta
Java Developer at EmiratesJava Developer at Emirates
Salma AlbaghdadiSalma Albaghdadi
Flight Attendant at EmiratesFlight Attendant at Emirates
Silke RiemenschneiderSilke Riemenschneider
Talent Acquisition Advisor at EmiratesTalent Acquisition Advisor at Emirates