Summary
Overview
Work History
Education
Skills
Technicalskills
Attributes
Timeline
Generic

Sudip Karki

Sydney,Australia

Summary

Customer-focused IT Support Officer with experience in managing user accounts, conducting hardware maintenance, and overseeing IT lifecycles. Proficient in providing technical support, troubleshooting, and coordinating vendor relationships to ensure seamless IT operations. Skilled in addressing user issues promptly and efficiently. Strong communication, problem-solving, and teamwork abilities contribute to delivering exceptional customer service.

Overview

4
4
years of professional experience

Work History

IT Support Specialist

Name of Company
01.2024 - Current
  • Providing technical support to end users via phone, email and in-person
  • Troubleshooting computer hardware and network devices, as well as replacing and upgrading parts
  • Creating tickets on ticket tracking software and closing as per Service Level Agreement
  • Configuring and troubleshooting user accounts and permissions on Microsoft Office365 and Active Directory
  • Managing Microsoft Azure, Azure AD, and supporting Hybrid infrastructure environments
  • Onboarding users, managing security groups, and configuring required access
  • Setting up and supporting cloud accounts, MS Exchange, SharePoint, and AWS
  • Configuring and troubleshooting various printers, scanners and multi-function devices
  • Monitoring backups, ensuring data integrity and timely recovery
  • Implementing and supporting VPN solutions for secure remote access for users
  • Administering VMware and Hyper-V virtualization environments, optimizing resource allocation
  • Preparing network documentation and knowledge base

Concierge

The North Residence
05.2021 - 09.2024
  • Greeted residents and visitors, always ensuring a warm and professional welcome
  • Assisted residents with booking external services like cleaning, maintenance, and dining reservations
  • Monitored building security, managing visitor access and ensuring only authorized individuals entered the premises
  • Handled deliveries and packages, ensuring they were securely stored and promptly delivered to residents
  • Coordinated transportation services such as taxi bookings and airport transfers for residents and guests
  • Organized special events or private functions, coordinating with catering and event services to meet residents’ needs

Education

Master of Business Information System -

Australian Institute of Higher Education
Sydney
01.2023

Bachelor of Business Information System -

Australian Institute of Higher Education
Sydney
01.2019

Skills

  • Microsoft Windows 10
  • Windows 11
  • Windows Server 2019
  • MacOS
  • Microsoft Office 365
  • Desktop Apps
  • RMM
  • ZOOM
  • MS Teams
  • Microsoft Azure
  • Active Directory
  • SharePoint
  • DHCP
  • DNS
  • TCP/IP
  • Router
  • Switches
  • Hyper-V
  • VMware
  • Windows Backup
  • Office 365 Backup
  • Altaro
  • IDrive
  • Kaseya
  • OS Ticketing
  • ServiceNow
  • Installation
  • Upgrade
  • Assembly
  • Configuration
  • Maintenance

Technicalskills

Microsoft Windows 10, Windows 11, Windows Server 2019, MacOS, Microsoft Office 365, Desktop Apps, RMM, ZOOM, MS Teams, Office 365, Microsoft Azure, Active Directory, SharePoint, MS Teams, DHCP, DNS, TCP/IP, Router, Switches, Hyper-V, VMware, Windows Backup, Office 365 Backup, Altaro, IDrive, Kaseya, OS Ticketing, ServiceNow, Installation, Upgrade, Assembly, Configuration, Maintenance

Attributes

  • Communication Skills
  • Problem-Solving Abilities
  • Adaptability
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Customer Service Orientation
  • Empathy
  • Analytical Thinking

Timeline

IT Support Specialist

Name of Company
01.2024 - Current

Concierge

The North Residence
05.2021 - 09.2024

Master of Business Information System -

Australian Institute of Higher Education

Bachelor of Business Information System -

Australian Institute of Higher Education

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Sudip Karki