Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Sudip Parajuli

Fawkner,VIC

Summary

Dedicated and detail-oriented IT professional with a strong foundation in technical troubleshooting and customer support. Eager to contribute technical skills and passion for problem-solving to a dynamic IT support team. Adept at diagnosing and resolving hardware and software issues, providing timely and efficient assistance to end-users. Proven ability to communicate technical concepts in a clear and concise manner, ensuring optimal user understanding. Committed to staying current with emerging technologies and continuously enhancing technical expertise. Seeking an IT Support role to leverage my skills in providing exceptional technical assistance and contributing to the overall efficiency of IT operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Soclean Pty Ltd
Melbourne, VIC
03.2024 - Current
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Maintained daily inventory to facilitate successful material distribution.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Facilitated communication between cross-functional teams within the organization.
  • Monitored daily workflow to ensure adherence to established policies and procedures.

Disability Support Worker

Westhaven Limited
09.2022 - 12.2023
  • Providing Care to the clients
  • Emotional Support and Companionship
  • Assistance with Mobility and Accessibility
  • Implementing Individualized Care Plans
  • Advocating for Client Rights and Independence
  • Collaboration and Communication

IT intern

Ausnep Solutions
05.2022 - 08.2022
  • Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
  • Providing day-to-day support for end user requests related to desktop software/hardware, telecom, and video conferencing;
  • Providing support for Executive Staff, having flexible hours to accommodate executive staff as needed
  • Diagnosed and resolved technical problems, ensuring minimal downtime and maximum productivity.
  • Conducted troubleshooting and repairs on desktops, laptops, printers, and other hardware components.
  • Installed, configured, and upgraded computer systems to meet organizational requirements.
  • Ensured software licenses were up-to-date and compliant with organizational policies.
  • Conducted user training sessions to enhance understanding of IT systems and applications.
  • Maintained accurate and up-to-date documentation of hardware configurations and software installations.

Team Supervisor

Millennium Services Group
01.2017 - 01.2022
  • Led team by answering questions and solving complex problems daily.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Conducted quality checks and accuracy audits.
  • Communicated with customers to assist and promote outstanding experiences.
  • Analyzed customer feedback data to determine areas where improvements can be made.
  • Encouraged collaboration among team members by organizing group activities outside of work hours.
  • Resolved conflicts between team members in a professional manner.
  • Involved in a meeting with the management team on how to improve the customer service
  • Training on how to carry out the safety procedures while working and how to maintain work, health and safety of staff members.

Education

Bachelor of Information Technology -

Federation University Australia

Skills

  • Ticketing system - Zendesk, Servicenow
  • OS and Software installation
  • IT Escalation
  • Diagnosing faults with hardware and software
  • Windows/Linux/Mac OS
  • System configuration
  • Microsoft 365 admin
  • Documentation and asset management
  • VMware, Virtual box
  • Remote Support (TeamViewer, WebEx, Chrome Remote Desktop, etc)
  • Bug Tracking (ZOHO bug tracker)
  • Troubleshooting Network with PING, TRACERT, NSLOOKUP, etc
  • Good knowledge of Router, Switches, Access point, etc
  • Active Directory and Azure AD
  • Pc Imaging
  • Customer and field support to the vendors
  • AV equipment setup
  • Basic SQL
  • POS system support
  • Endpoint Security- ESET
  • Access control system
  • Cloud based software supports
  • Smart Intercom system support
  • Strong verbal and interpersonal skills
  • Leadership and problem solving skills
  • Self-motivated and team player
  • Great Customer service
  • Time management skills
  • Planning and organization skills

Certification

  • Comp TIA A+
  • IT Support Professionals - Course era
  • Python Programming for beginners
  • Learning python with turtle

References

Available on request

Timeline

Team Leader

Soclean Pty Ltd
03.2024 - Current

Disability Support Worker

Westhaven Limited
09.2022 - 12.2023

IT intern

Ausnep Solutions
05.2022 - 08.2022

Team Supervisor

Millennium Services Group
01.2017 - 01.2022

Bachelor of Information Technology -

Federation University Australia

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Sudip Parajuli