Sudipa Ghosh
Baulkham Hills,Australia
Summary
Technology-inclined professional possesses strong capabilities to provide good customer service and problem solving attitude with 10+ years of experience. Experienced in providing selection, configuration and quotations for tender/commercial offers. Smart customer support engineer capable of handling orders and pre-sales projects. Adept at managing presales projects to drive optimal user experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Sales / Customer Support Engineer
Xylem Water Solutions
2022.10 - Current
- Quotations - Process all pre-sale enquiries and provide written technical quotations for direct customers and occasionally to distributors
- Provide technical advice to customers-Liaise and Collaborate with Product and Application Specialists on technical requests and utilize Product and Application systems (Xylect, Xylem Selector, Xylem TPI, Flygt Service Guide, Phoenix, Pricebook, Crest) to ensure product selection meets and exceeds customer requirements whilst maintaining Xylem policies and procedures, company pricing, safety and quality standards
- Assist on projects and tenders - Assist Sales rep and Sales managers on selection, configuration, quotations for projects and additionally by filling up tender schedules for Tenders
- Order Management - Process customer orders, and credits, manage, track and follow up orders from beginning to end
- Create New Part Numbers - Create new part numbers and Process Drop Shipments
- Product Trainings - Actively attend all Product and Technical trainings for Xylem product ranges
- Continuous Improvement - Identify opportunities to improve ways of working to increase efficiency and effectiveness of Products, Systems, Knowledge, and Expertise
- Collaboration across other teams - Develop good and strong working collaboration relationships among customer service team members and other teams
- Sustainability - Attend Watermark events to support the community and contribute to sustainable environment.
Customer Care Supervisor/Application Engineer
Intermass Fischer Asia Pte Ltd
2014.04 - 2022.07
- Involved in installation, commissioning & training of precision scientific products/instruments
- Provided advice & technical support in selection, configuration and preparing commercial offer in tender processes
- Applied project management knowledge for supporting product ranges and managing pre-sales, commissioning projects
- Managed communications with global team within the organization as well as with principal instrument suppliers
- Maintained project files for service projects
- Arranged for customer visit, prepare presentation on products, and provided technical support
- Experienced with new product development knowledge
- Acquired good understanding of ISO9001 quality management systems
Research Scientist
Viswalab Singapore Pte Ltd
2011.08 - 2013.07
- Carried out detailed analysis of bunker fuel oil/ Heavy Fuel Oil (HFO) followed by report preparation
- Applied knowledge of Gas Chromatography Mass Spectrometry (GC-MS), Inductively Coupled Plasma Atomic Emission Spectroscopy (ICP-AES), Fourier Transform Infra-red (FTIR) Spectroscopy, Light Microscope to carry out investigation of fuel oil samples
- Diagnosed root cause as well as possible solutions to the problem caused by HFO on board the ship in problem Investigation report
- Calculated extended uncertainty of test methods applicable for heavy fuel oil samples
- Provided technical support for ISO 17025 surveillance and renewal audit
- Conducted scientific research and development work based on company needs.
Education
Ph.D. - Chemical And Biomolecular Engineering
National University of Singapore (NUS)
Singapore12.2012
Bachelor of Science - Chemical Engineering
Bangladesh University of Engineering And Technolog
Dhaka, Bangladesh06.2007
Skills
- Technical Quotations and Tenders– Provide advice and assist with selection, configuration and quotation on products meeting customer’ expectations. Assist Sales rep, Sales Managers and Project Managers with technical information and product knowledge for tender submission.
- Technical Support – Handle queries from customers and colleagues. Liaise with organization’s internal Staff, Management, Sales Representatives, Product and Application Specialists, 3rdParty Suppliers, Production/Operation to provide robust technical solution on product ranges.
- Order and Pre-sales Project Management – Process customer orders and credits, Manage, track, and follow up orders and pre-sales projects meeting expected delivery deadlines.
- Stock Control – Liaise with Supply Chain, Warehouse and Freight Companies to track pre-sales orders.
- Systems Used – DAR, Iscala, Salesforce, Microsoft Office, Microsoft Outlook, Microsoft Teams, Microsoft Project, Astron quote and stock check, Minitab, Zoom, Fortran.
- Manage Installation and Commissioning Projects – Manage Installation and Commissioning Projects of analysers used in oil and gas analysis meeting project delivery deadlines.
- Research and Development – Conduct Research and Development works for optimization of analyser’s performance meeting International Standards.
- Proven ability to work within a team and autonomously, Ability to work under pressure and meet deadlines.
Accomplishments
PhD THESIS
Surface functionalized magnetic nanoparticles for separation of chiral biomolecules, pharmaceuticals and endocrine disrupting compounds
PUBLICATIONS
1. S. Ghosh, A.Z.M. Badruddoza, M.S. Uddin, K. Hidajat, Adsorption of chiral aromatic amino acids onto carboxymethyl-β-cyclodextrin bonded Fe3O4/SiO2core-shell nanoparticles, J. Colloid Interf. Sci. 354 (2011) 483-492.
2. S. Ghosh, T. H. Fang, M.S. Uddin, K. Hidajat, Enantioselective separation of chiral aromatic amino acids with surface functionalized magnetic nanoparticles, Colloid Surface B 105 (2013) 267-277.
3. A. Z. M. Badruddoza, M. T. Rahman, S. Ghosh, Z. Hossain, J. Shi, K. Hidajat, M. S. Uddin, β-cyclodextrin conjugated magnetic, fluorescent silica core-shell nanoparticles for biomedical applications, Carbohyd. Polym. 95 (2013) 449-457.
4. S. Ghosh, A. Z. M. Badruddoza, K. Hidajat, M. S. Uddin, Adsorptive removal of emerging contaminants from aqueous solutions using superparamagnetic Fe3O4 nanoparticles bearing aminated β-cyclodextrin, J. Environ. Chem. Eng. 1 (2013) 122-130.
5. S. Ghosh, A. Talukder, R. Visweswaran, Determination of filter blocking tendency number of residual bunker fuel oil, (CIMAC-The International Council on Combustion Engines, 2013).
6. S. Ghosh, Q. J. Teck, M. S. Uddin, K. Hidajat, Surface functionalized magnetic nanoparticles for separation of beta-blocker Propranolol from aqueous solution, J. Chem. Eng. I. E. B. 28 (2013).
Certification
· Xylem University on Xylem Product Ranges covering segments: Transport, AWS, Treatment & Monitoring August 2023
· AIGPE Lean Six Sigma White Belt Certification awarded by CPD June 2023
· AIGPE Lean Six Sigma Yellow Belt Certification awarded by CPD June 2023
· Flygt Certification Training March 2023
· Project Management Professional (PMP®) credential February 2022
Timeline
Technical Sales / Customer Support Engineer
Xylem Water Solutions
2022.10 - Current
Customer Care Supervisor/Application Engineer
Intermass Fischer Asia Pte Ltd
2014.04 - 2022.07
Research Scientist
Viswalab Singapore Pte Ltd
2011.08 - 2013.07
Ph.D. - Chemical And Biomolecular Engineering
National University of Singapore (NUS)
Bachelor of Science - Chemical Engineering
Bangladesh University of Engineering And Technolog
· Xylem University on Xylem Product Ranges covering segments: Transport, AWS, Treatment & Monitoring August 2023
· AIGPE Lean Six Sigma White Belt Certification awarded by CPD June 2023
· AIGPE Lean Six Sigma Yellow Belt Certification awarded by CPD June 2023
· Flygt Certification Training March 2023
· Project Management Professional (PMP®) credential February 2022
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