Summary
Overview
Work History
Education
Skills
Certification
EARLIER WORK HISTORY
Training
Timeline
Generic

Sue Brooks

Cronulla

Summary

Experienced Events Manager with a proven track record of successfully coordinating high-end events for 15 years. Specializes in weddings, corporate functions, gala dinners, and large-scale public events at hospitality and club venues. Skilled in managing all aspects of event planning from start to finish, including client communication, vendor coordination, logistics, floor planning, and budget oversight. Known for effective team leadership, increasing sales revenue, and fostering lasting client connections through a friendly demeanor and meticulous attention to detail.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Site Hospitality Manager

Peter Rowland Group (ANSTO Lucas Heights)
06.2021 - 12.2024
  • Managed end-to-end hospitality operations at Australia’s leading nuclear science site, overseeing high-quality café and function services for Peter Rowland Group – a premium name in hospitality for over 60 years.
  • Delivered 5-star service to up to 1,200 staff, scientists, and VIPs daily and catered events for up to 800 guests.
  • Led a team of 20 (5 full-time, 15 casual), fostering high performance and consistent service standards.
  • Managed a $1.1M annual budget, keeping food and labour costs within 5% of targets and meeting contractual KPIs.
  • Passed annual Council inspections with full compliance; maintained temperature logs and consolidation records.
  • Introduced workflow improvements, reducing waiting times and food wastage while increasing customer retention.
  • Designed new seasonal menus and off-peak promotions, boosting café sales by 7%.
  • Implemented a smarter rostering system, cutting labour costs by 5% without affecting service quality.
  • Launched daily food safety protocols, achieving 100% compliance across all audits.
  • Championed eco-friendly packaging and recycling practices, reducing the site’s environmental footprint.
  • Maintained timely reporting and contract compliance through close collaboration with the Melbourne head office.

Event Floor Manager

Cronulla RSL Club
07.2019 - 06.2021
  • Planned and delivered high-attendance private and corporate events – including themed nights, fundraisers, concerts, weddings, expos, and sporting events – to boost member engagement and community participation.
  • Delivered premium service from enquiry to post-event follow-up, ensuring consistently high guest satisfaction.
  • Managed end-to-end logistics for 1,000+ events annually, including pricing, food tastings, floor plans, menus, internal coordination, staff briefings, and on-the-day operations.
  • Converted 35% of enquiries into repeat business by building client relationships and offering personalised service.
  • Supervised 25 staff and collaborated with 8–10 external suppliers to deliver smooth, professional events.
  • Developed rosters and plans for 25–40 team members per event, balancing quality service with budget controls.
  • Managed financial processes, including invoicing, reconciliation, and compliance with internal policies.
  • Liaised across departments to coordinate approvals, logistics, and set-up requirements.
  • Streamlined vendor coordination and event workflows, reducing costs and ensuring consistent execution.
  • Maintained a reputation for exceptional customer experience with positive feedback from clients and attendees.
  • Trained and developed bar and event staff, promoting a collaborative team culture and efficient operations.

Event Manager

Cronulla Golf Club
07.2015 - 05.2017
  • Oversaw the end-to-end delivery of 100+ private and corporate events at a prestigious venue, hosting weddings, concerts, sporting events, and community gatherings.
  • Simultaneously managed events across 2 venues – Cronulla Golf Club and Summer Salt Restaurant – ensuring brand consistency and high service standards.
  • Supported the launch of the Summer Salt catering brand at Cronulla Golf Club, contributing to its early success.
  • Increased event revenue by designing compelling packages, upselling premium services, and nurturing strong relationships with corporate clients and club members.
  • Secured 5 wedding bookings within the first month, driving immediate business growth.
  • Elevated the venue’s profile as a sought-after event destination, increasing community engagement, club memberships, and beverage sales.

Event Manager

Summer Salt Restaurant
03.2011 - 05.2016
  • Led the end-to-end planning and delivery of over 200 high-end events for groups of 50+ guests, including weddings, conferences, ceremonies, and private functions.
  • Partnered with clients from enquiry to event delivery, customising every detail – from technical setup and room configuration to décor, catering, and beverages – resulting in client satisfaction, retention, and repeat bookings.
  • Coordinated up to 20 kitchen and front-of-house staff and liaised with external vendors to deliver flawless events.
  • Delivered luxury wedding experiences, renowned for seamless coordination and exceeding client expectations.
  • Maintained exceptional guest satisfaction with curated wedding packages and premium upsells, resulting in increased bookings, glowing client feedback, and strong referral business.
  • Elevated the venue’s reputation as a premier wedding destination, attracting high-profile clients – including Prince Harry (2015) – and earning industry recognition.
  • Led a professional and detail-oriented events team, fostering a collaborative culture and ensuring exceptional service on every occasion.

Education

Trade Certificate - Cooking (Industrial & Commercial) - Vocational Training

Ryde TAFE College

Trade Certificate - Cookery

Ryde TAFE College

Diploma - Events Management

TAFE NSW

Skills

  • Event planning
  • Financial planning
  • Client engagement strategies
  • Event space setup
  • Supplier agreement negotiation
  • Sales forecasting
  • Optimized staff scheduling
  • Strategic meal organization
  • Occupational health compliance
  • HACCP system implementation
  • Effective team leadership
  • Crisis response planning
  • Employee scheduling
  • Staff training and development

Certification

  • Driver's Licence (C-Class)
  • Responsible Conduct in Gambling (RCG)
  • Food Handlers Certificate
  • Food Safety Supervisor Certificate
  • Responsible Service of Alcohol (RSA)
  • First Aid Certificate

EARLIER WORK HISTORY

  • Function & Sales Coordinator - St George Leagues Club
  • Cafe & Function Supervisor - Hazelhurst Gallery Cafe Gymea

Training

  • Allergens Certificate
  • Barista Certification
  • Food Hygiene Course
  • OHS Management Training
  • Function Supervisors Boot Camp
  • Workplace Trainer Category 1 (Train the Trainer)
  • Workplace Hygiene Procedures
  • Fire Emergency Response & Extinguisher
  • COVID-19 Safety
  • Armed Robbery Survival Skills
  • Culinary Art Vegetable Carving & Buffet Decoration

Timeline

Site Hospitality Manager

Peter Rowland Group (ANSTO Lucas Heights)
06.2021 - 12.2024

Event Floor Manager

Cronulla RSL Club
07.2019 - 06.2021

Event Manager

Cronulla Golf Club
07.2015 - 05.2017

Event Manager

Summer Salt Restaurant
03.2011 - 05.2016

Trade Certificate - Cookery

Ryde TAFE College

Diploma - Events Management

TAFE NSW

Trade Certificate - Cooking (Industrial & Commercial) - Vocational Training

Ryde TAFE College

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