Sue Burcham

• Conducted individual, couples or family sessions seeking spiritual guidance
• Offered practical assistance and support for families or parents who were in difficult circumstances
• Ensured daily interaction with staff at the Early Learning Centre for check-ins..
• worked within all policy and procedures related to Church governance and the Early Learning Centre guidelines
• Provided appropriate contacts and resources for families and staff to make their own choices.
• organized family friendly meals, activities and events
• Coordinated a community play group for parents of preschoolers.
• Supported staff, both individually and as a whole.

Worked as part of the Leadership team.

• Assessed clients in their own homes for eligibility for in-home care services.
• Liaised with clients, family, and health professionals to set up and maintain required services.
• Monitored services regularly to adjust to changing needs.
• Advocated for clients when needed
• Maintained electronic records and case notes on tailored system
• Attended regular training sessions to maintain assessment skills, and keep up with national and state changes to funding.
• Assisted clients and their families to complete paperwork as required.
• Developed and maintained effective working relationships with internal and external stakeholders.
• Reviewed complex cases, identified issues and provided advice on potential solutions.
• Ensured accuracy of data entered into systems by performing regular audits and checks.
• Collaborated closely with other departments to identify opportunities for improvement in service delivery.
• Developed strategies to ensure efficient processing times while maintaining quality standards.
• Liaised regularly with senior managers to report progress updates or escalate any issues that arose during an assessment.
• Provided assistance to colleagues who were unfamiliar with certain aspects of the assessment process.
• Participated actively in team meetings by providing feedback on current processes or suggesting new ideas.
• Maintained accurate records of assessments in accordance with organisational procedures.

• Managed an Aged and Disability Day Centre program
• Managed In Home Care Services
• Coordinated a Family Carers Program
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• Assisted with referrals for additional specialized services when required.
• Maintained detailed records of all client interactions and progress notes within established guidelines.
• Acted as an advocate for clients' rights by ensuring they received appropriate care according to established standards.
• Evaluated program effectiveness using qualitative data collected from client interviews or surveys.
• Participated in staff meetings, trainings, conferences, workshops related to the provision of community care services.
• Developed individualized care plans tailored to the specific needs of each client.
• Assisted clients in developing independent living skills necessary for self-sufficiency.
• Ensured compliance with relevant laws and regulations governing the delivery of community care services.
• Provided crisis intervention services when needed.
• Facilitated communication between clients, family members, and other stakeholders involved in the care process.
• Educated individuals about available community resources that could help them meet their needs.
• Supervised other workers and caregivers providing services to clients.