Sue Chung
Ryde
Summary
Professional with strong foundation in client advisory services, offering blend of strategic insight and practical expertise. Recognized for consistently driving client satisfaction and nurturing long-term partnerships. Known for collaborative teamwork and adaptability, leveraging skills in client communication and strategic planning to achieve impactful results.
Overview
9
9
years of professional experience
Work History
Senior Client Advisor
Louis Vuitton
07.2023 - Current
- Working closely with team managers to ensure alignment between individual client strategies and broader team objectives
- Championing effective floor management to ensure smooth floor operation for team and to ensure elevated client experience is provided
- Weekly sales report to team manager to analyse performance and key strategies to provide category feedbacks and overview, this includes revenue growth, appointment conversion rate, best seller and the client base for the week
- Enhanced team productivity by implementing efficient task delegation and time management strategies
- Hosting regular team briefings to expand team's knowledge on Women's ready to wear and sharing how to propose pieces to build and elevate team's confidence
- Weekly report to team manager and store directors to provide order status for all received orders for Women's ready to wear and responsible for follow ups with client advisors to exhaust and generate revenue
- Working closely with stylist and merchandising team to ensure events are running smoothly and providing event feedbacks to store directors, team managers, senior client advisors to identify strengths and any missed opportunities for future
- Consistent achievement of client satisfactory surveys and received number of letter of recommendation from clients, all letters sent to store directors
- Responsible for authorising and approving all returns for all team members
- Responsible for client complaints and client feedback to ensure their concerns are addressed and expectations are met
- Responsible for monthly and annual cycle counts and stocktake
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy (Team of 50-60 client advisors)
- Responsible for closing and banking handling cash for end of day procedure
Cluster City Manager
JIMMY CHOO
05.2022 - 07.2023
- Company Overview: Jimmy Choo Westfield Sydney (ANZ Flagship), QVB and David Jones
- Appointed and managed boutique leadership team to oversee all city boutiques run effectively
- Analyzed sales reports to identify best sellers and increased sales through effective visual merchandising displays
- Training and mentoring staffs to achieve their personal goals and individual sales targets
- Monthly feedbacks and catch ups with management team for progression update
- Hosting VIC boutique events and working closely with marketing and stylist team to co-ordinate events
- Hosting weekly and monthly management meetings to discuss targets, feedbacks, event planning and action plan for all city stores.
- Stocktake and responsible for all stock adjustments
- Working closely with Aftersales with Italy team to ensure after care service is accurately adhered and processed for clients
Fashion Advisor (Full Time)
CHANEL
07.2021 - 03.2022
- Company Overview: Westfield Sydney Boutique
- Providing exceptional customer service contributing a positive shopping experience and effectively addressing client concerns and inquiries to increase client retention rate
- Actively participated in team training sessions, sharing knowledge and experiences to improve customer service skills and fashion expertise among all staff members.
- Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.
- Facilitating internal stock transfers and diligently updating clients to provide assurance and confidence in stock availability and following up with in store appointments for purchase and consultation
- Conducted private consultations, assessing clients'' current wardrobe and offering guidance on updating or adding key pieces.
- Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
Sales Associate (Full Time)
TAG Heuer
11.2019 - 07.2021
- Company Overview: Sydney Flagship Boutique (LVMH)
- Consistent follow-ups and outreach to potential leads and purchased clients to build concrete rapport and create brand loyalty to achieve a higher retention rate
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Attending VIP exclusive events for personalized client care and service
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for the sales floor by pricing or tagging.
- Facilitating internal stock transfers prior clients' appointments for clean execution
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisting with store operations including banking, monthly stocktake, visual merchandising, communicating with HQ and watchmakers for client care
Cluster Boutique Manager
Les Nereides
08.2018 - 11.2019
- Company Overview: QVB Flagship Boutique, Westfield Burwood boutique
- Training and coaching team members to ensure immaculate execution on store operations so team understands the importance of store expectations as well as brand expectations for high quality customer service
- Increased sales through effective visual merchandising and creative window displays.
- Rostering according to store salary budget using Timeteq
- Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.
- Communicating with Paris for visual merchandising, monthly store feedbacks and marketing plans for Sydney boutiques
- Coordinated special events to promote the boutique''s brand, driving foot traffic
- Stock Management and monthly stocktake
- Ensuring all team members are achieving their individual performances targets and following up with monthly results
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
Assistant Store Manager
Swarovski
01.2016 - 08.2017
- Company Overview: Sydney Westfield Flagship Boutique
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. (Team of 20 sales associates)
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Liaise internal holders to maintain merchandising standards and requirements
- Stock Management
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rostering & Approving shifts (Timeteq)
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Supervisor/ Second in Charge
Swarovski
06.2016 - 12.2016
- Company Overview: Sydney Westfield Flagship Boutique
- Ensuring Swarovski policies and procedures are adhered to all team members in regards to client repairs and after care service
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Skills
- Fluent in English and Korean
- Excellent communication
- Performance tracking
- Operational excellence
- Relationship management
- Attention to detail
- Schedule management
- Problem-solving abilities
- Customer focus
- Succession planning
- Teamwork and collaboration
- Administration and reporting
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Senior Client Advisor
Louis Vuitton
07.2023 - Current
Cluster City Manager
JIMMY CHOO
05.2022 - 07.2023
Fashion Advisor (Full Time)
CHANEL
07.2021 - 03.2022
Sales Associate (Full Time)
TAG Heuer
11.2019 - 07.2021
Cluster Boutique Manager
Les Nereides
08.2018 - 11.2019
Supervisor/ Second in Charge
Swarovski
06.2016 - 12.2016
Assistant Store Manager
Swarovski
01.2016 - 08.2017
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