Susan Day

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Adhering to all Workplace Policies and procedures to have the best outcomes for all Parties .

• Led a cross-functional team to achieve a high customer satisfaction rate, acknowledged for exceptional service and quality.
• Pioneered the opening of the Green Fields Site, from concept to execution, achieving growth in footfall and revenue within the first year of operation.
• Elevated brand awareness through strategic Facebook marketing campaigns, contributing to an increase in social media engagement and customer interactions.
• Implemented comprehensive health and safety measures across all departments, resulting in zero health code violations and consistent compliance with regulations.
• Grew multiple businesses through increased range and the implementation of department standards while maintaining gross profit margins and minimizing waste.

• Customer Service: able to build strong stakeholder relationships that create new business opportunities; experienced in troubleshooting any issues that occur during the customer process to maintain the relationship.
• Communication Skills: offers the ability to build strong relationships with key stakeholders and communicate in a cross-cultural manner with people across all aspects of the business, including customers.
• Staff Management: able to train, supervise and mentor staff to ensure performance management outcomes are achieved and to delegate responsibilities to ensure team performance remains strong – skilled in gross profit reports, waste, and sales growth reports with the ability to read and interpret store backend reports.
• Retail Functions: able to support a culture of quality customer service and demonstrate a thorough knowledge of the services provided and identify and respond quickly to customer needs – knowledge of Grocery Manager Program, MYOB, Excel and other accounting programs.
• Problem-Solving: able to apply analysis and critical thinking skills to make evidence-based recommendations and find solutions while responding to changing priorities and environments.
• Case Management and Adhering to Strict Compliance and Privacy polices .
• Mitigating Difficult Situations through Conflict Resolution Skills
• Empathy and Guidance when needed even in difficult Situations

Strong references on request

• WWVP
• Police Check .

• Winner- Best new and Emerging Business Tablelands FNQ 2021 ( Malanda Collective )

• Sustainable Living
• Organic Gardening Principles
• Keeping Fit /Gym