SUE DONOVAN
Richmond,VIC
Summary
Enterprising Business Manager successful in leading every facet of new and ongoing business .
Forward thinking with a deep understanding of market conditions ,skilled in providing strong business plans.
Strategic thinker and tactical decision-maker with passion for providing a high level customers experience and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Driven thru empowering Teams to be be successful and collaborative .Passionate trainer and developer ,mentoring individuals to be become high performing brand ambassadors.
Hardworking leader with a can do attitude .
Proactive and meticulous approach ,with many years experience in retail Management .
Overview
32
32
years of professional experience
Work History
REGIONAL MANAGER
COCO REPUBLIC
02.2005 - Current
- Luxury Interior design and furniture brand
- Optimized team performance with newly implemented sales and merchandising procedures.
- Established team priorities, maintained schedules and monitored performance.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Built Teams ,instrumental in recruitment process and selection
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction and experience with timely resolution of escalated issues and proactive communication on product updates.
- Set and successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed business plans with new infinitives to increase revenues
- Inventory management
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Instrumental in finding new locations ,project managing fit out and set up for opening .
SHOWROOM MANAGER
BVLGARI
05.1999 - 11.2004
- Luxury jewellery brand
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented targeted marketing campaigns to attract new clients and increase brand awareness in the local market.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Re located showroom ,project managed new store build and roll out .
SHOWROOM OWNER
SELF EMPLOYED
08.1992 - 11.1998
- Developed and built a successful Luxury brand clothing store
- All facets of planning ,sales budgets ,buying and marketing budgets
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships ,developed CRM
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate of Arts - Degree -ART AND DESIGN -Scpulture
Prahran Technicial
MELBOURNE RETAIL BUSINESS STUDIES - BUSINESS STUDIES
Caulfield
Skills
- Strong Leadership
- Sales Forecasts and expertise
- New Business Development
- Process Improvement
- Commercial awareness
- Budget Preparation ,planning and management
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Team Building Practices
- Lead Generation
- Decision-Making
- Sales and marketing strategies
- Report Preparation
- Customer Service and experience
- Policies and Procedures
- Customer Relations
Additional Information
- PowerPoint
- Excel
- Word
Timeline
REGIONAL MANAGER
COCO REPUBLIC
02.2005 - Current
SHOWROOM MANAGER
BVLGARI
05.1999 - 11.2004
SHOWROOM OWNER
SELF EMPLOYED
08.1992 - 11.1998
Associate of Arts - Degree -ART AND DESIGN -Scpulture
Prahran Technicial
RETAIL BUSINESS STUDIES - BUSINESS STUDIES
Caulfield
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