SUE DONOVAN
BUSINESS MANAGER
Melbourne
Summary
A highly successful and performance focused Enterprise Business Manager with extensive experience in the high-end, luxury retail and commercial sector. With a determination to exceed expectations by empowering teams through collaboration, knowledge and a passion that provides the client with an exceptional end-to end experience. A strategic and considered thinker, that when combined with an intimate understanding of markets allows for the implementation of strong business plans that reflect current and future conditions. Whilst also understanding the need for day-to-day issues to be managed and resolved to grow clients and the brand. With a commitment Enterprising Business Manager successful in leading every facet of new and ongoing business. Forward thinking with a deep understanding of market conditions, skilled in providing strong business plans. Strategic thinker and tactical decision-maker with passion for providing a high-level customers experience and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Driven thru empowering Teams to be be successful and collaborative. Passionate trainer and developer, mentoring individuals to be become high performing brand ambassadors. Hardworking leader with a can do attitude. Proactive and meticulous approach, with many years’ experiences in retail Management.
Overview
33
33
years of professional experience
Work History
Head of Sales and Busines Plannnhg
M+Co Living
01.2025 - Current
- Developed a Business strategy and mapping
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Developed and implemented strategies to increase sales and improve customer service.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
REGIONAL MANAGER
COCO REPUBLIC
02.2005 - 01.2024
- Company Overview: Luxury Interior design and furniture brand
- Optimized team performance with newly implemented sales and merchandising procedures.
- Established team priorities maintained schedules and monitored performance.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Built Teams, instrumental in recruitment process and selection.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction and experience with timely resolution of escalated issues and proactive communication on product updates.
- Set and successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed business plans with new infinitives to increase revenues.
- Inventory management.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Instrumental in finding new locations, project managing fit out and set up for opening.
- Luxury Interior design and furniture brand
SHOWROOM MANAGER
BVLGARI
05.1999 - 11.2004
- Company Overview: Luxury jewellery brand
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented targeted marketing campaigns to attract new clients and increase brand awareness in the local market.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Re located showroom, project managed new store build and roll out.
- Luxury jewellery brand
SHOWROOM OWNER
SELF EMPLOYED
08.1992 - 11.1998
- Developed and built a successful Luxury brand clothing store.
- All facets of planning, sales budgets, buying and marketing budgets.
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships, developed CRM.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate of Arts - ART AND DESIGN -Sepulture
Prahran Technical
RETAIL BUSINESS STUDIES - BUSINESS STUDIES
Caulfield
Skills
- Strong Leadership
- Sales Forecasts and expertise
- New Business Development
- Process Improvement
- Team Building Practices
- Lead Generation
- Decision-Making
Sales coaching
Pipeline management
Sales operations
Timeline
Head of Sales and Busines Plannnhg
M+Co Living
01.2025 - Current
REGIONAL MANAGER
COCO REPUBLIC
02.2005 - 01.2024
SHOWROOM MANAGER
BVLGARI
05.1999 - 11.2004
SHOWROOM OWNER
SELF EMPLOYED
08.1992 - 11.1998
RETAIL BUSINESS STUDIES - BUSINESS STUDIES
Caulfield
Associate of Arts - ART AND DESIGN -Sepulture
Prahran Technical
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