SUE DONOVAN
Richmond,Australia
Summary
A highly successful and performance-focused Enterprise Business Manager with extensive experience in the high-end, luxury retail, and commercial sector. With a determination to exceed expectations by empowering teams through collaboration, and mentoring individuals to become high-performing brand ambassadors. Passionate about providing clients with an exceptional end-to-end experience. A strategic and considered thinker, that, when combined with an intimate understanding of markets, allows for the implementation of strong business plans that reflect current and future conditions. While also understanding the need for day-to-day issues to be managed and resolved to grow a strong client base and brand. Opportunities provided throughout my professional career have resulted in a unique skill set ranging across a variety of multi-disciplinary fields that can easily be tailored to a wide range of business disciplines.
Overview
33
33
years of professional experience
Work History
Head of Sales and Business Strategy
M+CO LIVING
01.2024 - Current
- Development of company Business plan and mapping
- Sales and marketing planning
- Procurement and buying strategy.
- Business development
- Process and operational improvements.
- Implement and update Policies and procedures.
- Drive new business opportunities.
Regional Manager
COCO REPUBLIC
Victoria & National
02.2005 - 06.2024
- Luxury furniture and interior design brand
- Built diversity of teams, instrumental in recruitment process and selection
- Set and successfully managed budgets and allocated resources to maximize productivity and profitability.
- Exceeded sales targets with well-developed sales strategy and empowering teams through regular coaching, training, and performance feedback.
- Unrelenting focus on providing the ultimate client experience including timely resolution of escalated issues and proactive communication.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Developed new and ongoing relationships with local and international suppliers and partners.
- Instrumental in finding new locations, design and project managing fit outs and budgets with tight timelines.
- Responsible for overseeing warehouse, logistics and inventory management.
- Event and hospitality management for in-house events and networking opportunities
Showroom Manager
BVLGARI
Melbourne
05.1999 - 11.2004
- Luxury jewelry brand
- Built high performing teams through the establishment of clear goals and continual feedback on methods for reaching those milestones.
- Set and exceeded sales targets through strong leadership capabilities that successfully motivated and inspired others.
- Coordinated special events, targeted marketing campaigns and promotions to build brand awareness, showcase new products and drive sales growth.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Re-located showroom, project managed new store build and roll out
- Self-motivated, with a strong sense of personal responsibility
Showroom Owner
SELF EMPLOYED
Melbourne
08.1992 - 11.1998
- Founded and developed a successful Luxury brand clothing store
- All facets of planning, sales budgets, buying and marketing budgets
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships, developed CRM
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate of Art Degree - Art & Design - Sculpture
Prahran Technical College
VictoriaRetail Business Studies - Business Studies
Monash Caulfield
VictoriaSkills
- Leadership proficiency
- Staff training and development
- Performance evaluation and mentoring
- Recruitment, induction and onboarding
- Budget preparation, planning, and management
- Sales forecasts and expertise
- New business development opportunities
- Process improvement
- Commercial awareness
- Work planning and prioritization
- Managing operations and efficiency
- Team-building practices
- Lead generation
- Sales and marketing strategies
- Report preparation
- Customer service and experience
- Policies and procedures
- Customer relations
- Project management
- Event & hospitality
- Warehousing and logistics management
References
References available upon request.
Timeline
Head of Sales and Business Strategy
M+CO LIVING
01.2024 - Current
Regional Manager
COCO REPUBLIC
02.2005 - 06.2024
Showroom Manager
BVLGARI
05.1999 - 11.2004
Showroom Owner
SELF EMPLOYED
08.1992 - 11.1998
Associate of Art Degree - Art & Design - Sculpture
Prahran Technical College
Retail Business Studies - Business Studies
Monash Caulfield
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