Sue-Ellen Johns

Internal Sales /Administrative Office Coordinator

Hurford Hardwood

05.1988 - Current

Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.
Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
Prepared detailed documents and reports in adherence administrative processes.
Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.
Streamlined office operations by implementing efficient filing systems and organizing documents.
Increased efficiency in daily tasks by creating detailed procedural manuals for various administrative processes.
Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
Enhanced team productivity by coordinating schedules, meetings, and travel arrangements for multiple staff members.
Ensured data accuracy through diligent record-keeping and regular database updates.
Reduced operational costs with thorough budget management and expense tracking.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.