Sue-Ellen Steven
Brisbane,QLD
Summary
Demonstrated excellence in customer service delivery, enthusiastic in driving Brand loyalty and advocacy.
Dedicated customer focus with a proactive approach to the customer experience.
Results driven with a clear understanding of the need for consistent operational efficiency and the appropriate use of resources.
Strong safety focus, with comprehensive knowledge of and strict compliance to all policies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Virgin Australia
Brisbane, QLD
01.2022 - 01.2024
Ensuring the safety, security and serviceability of the aircraft.
Creating a welcoming environment , delivering exceptional inflight service.
Building and maintaining customer loyalty and brand advocacy.
Appropriate resolution of customer grievances.
Supporting and driving the delivery of Company strategies.
Maintaining a thorough knowledge and strict compliance to company and regulatory policies and procedures.
Leading by example, in creating a strong safety culture.
Working collaboratively as past of a team.
Skills
- Highly developed interpersonal skills
- Strong situational awareness and safety focus
- Positive thinking with a can do attitude
- Ability to remain calm and poised under pressure, including in time critical situations
- Aptitude for solutions based solving, utilizing conflict resolution and high level decision making skills
- Competency working diligently and effectively, both independently and within a team environment
- Demonstrating empathy and active listening
- Flexible and adaptable, with an understanding of the importance of innovation and change management
Certification
- First Aid Pro December 2021
- NSW Liquor, Gaming and Racing October 2021
Timeline
Cabin Crew Member
Virgin Australia
01.2022 - 01.2024
- First Aid Pro December 2021
- NSW Liquor, Gaming and Racing October 2021
Similar Profiles
Belinda VostiBelinda Vosti
Flight Attendant at Virgin AustraliaFlight Attendant at Virgin Australia
Sohail KhanSohail Khan
Baggage Handler at Virgin AustraliaBaggage Handler at Virgin Australia
Jeff MaricarJeff Maricar
Regional Cabin Crew at Virgin AustraliaRegional Cabin Crew at Virgin Australia
Caitlan AyoubCaitlan Ayoub
IFSC at Virgin AustraliaIFSC at Virgin Australia
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects