Sule Gungormus

Work History

Skechers

11.2022 - 07.2023

Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
Conducted employee training sessions to educate employees on products and company policies.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.

Coles Supermarket

10.2020 - 09.2022

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Implemented new working processes to deliver multiple improvements.

Coles Supermarket

09.2017 - 10.2020

Kept work areas clean, organized and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Operated register to process payments and collect cash payment for order totals.
Maintained productive, efficient approach to all tasks.
Trained new team members by relaying information on company procedures and safety requirements.