Sue Hayes

• Committed to providing friendly and professional service to customers to maintain consistent revenue.
• Hospitable Front of House Manager applying interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests.
• Advocates sound financial and business decision-making and demonstrates honesty and integrity in all business transactions

• JSA Information Training- CVGT
• Food Safety Trainers Network
• Member of NING network
• VCGLR's Industry Training News
• VELG Training
• Maintaining your trainer and assessor currency (2012)
• GOTAFE WHS Training session
• VTHEN attendance at 3 day workshop (2014)
• GOTAFE Quality Team Training 30-31/03/2015
• ASQA accreditation meetings

Proffesional:

• Bruce Morcom; The National Hotel, 5443 0591
• Kerry Herschell ; Spotless Catering 0428 542 529
• Anita McFarlane; GOTAFE 0458 073 077

Personal:

• Susan Masters; Principal -Wordsmithy 0448 505 517

2022-2023 Personal development:

Travelling around Australia in a caravan, visiting caravan parks, air tourism, wineries, breweries, distilleries, tourism venues, cattle stations, council offices, tourist information centres, cafes, hotels and restaurants. Time was spent volunteering and interacting with staff at these establishments to learn the detail of their operations and customer profiles.