Sue Hayward
Centennial Park,Nsw
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Programmes and Production Assistant
Theatre Kimberley
03.2023 - Current
- Streamlined backstage operations for improved show timings and smoother transitions between scenes.
- Maintained and repaired essential theatre equipment, ensuring optimal performance during shows.
- Optimized rehearsal schedules by setting up necessary equipment promptly before each session began.
- Contributed to cost-effective production budgets by efficiently managing resources such as materials, labor hours, and equipment rentals.
- Supported marketing efforts for upcoming shows by creating promotional materials using graphic design software.
- Communicated clearly with patrons and staff members through verbal and written forms of communication.
- Coordinated with community members, media outlets and staff to promote productions and presentations.
Receptionist
Veterinary Hospital
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Cleaning Contractor
Self Employed
07.2022 - 02.2023
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Streamlined cleaning processes for increased productivity and cost savings.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Night Shift Filler
Woolworths
03.2022 - 07.2022
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Resort Manager
Tradewinds Apartment Hotel
02.2014 - 03.2016
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Organized events and functions at the resort, promoting positive brand image within the local community.
- Ensured compliance with industry regulations governing safety, hygiene, environmental sustainability practices at the resort facilities.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 20-room hotel with staff of 10 employees.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Manager
Baja Data And Electrical Services
07.2013 - 06.2015
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Maintained and processed invoices, deposits, and money logs.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
St Andrews
London, UKSkills
- Payroll Management
- Human Resources Management
- Administrative Support
- Office Management
- Clerical Support
- Data Entry
- Telephone Skills
- Verbal and Written Communication
- Customer/Client Relations
Choir, Dancing, Drumming, Animal welfare, Aus Native Wildlife
I have a passion for helping my community
Timeline
Programmes and Production Assistant
Theatre Kimberley
03.2023 - Current
Cleaning Contractor
Self Employed
07.2022 - 02.2023
Receptionist
Veterinary Hospital
05.2022 - Current
Night Shift Filler
Woolworths
03.2022 - 07.2022
Resort Manager
Tradewinds Apartment Hotel
02.2014 - 03.2016
Manager
Baja Data And Electrical Services
07.2013 - 06.2015
St Andrews
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