Sue Kaur

• Responsible for overall management of up to 70 staff with accountability of $7.2M revenue/year.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
• Assessed quality to maintain tight cost controls and maximize business operational performance
• Designed modern employee recognition program which boosted productivity and improved morale
• Launched new, robust business management software system, resulting in improved operational insight and planning
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Developed and maintained relationships with customers and suppliers through account development
• Implemented operational strategies and effectively built customer and employee loyalty

• Improved company revenue by collaborating with marketing, sales and service departments
• Mentored and supervised diverse workforce, managing scheduling, supervision and performance management
• Maintained excellent customer relationships through consistent delivery on commitments
• Negotiated contracts, pricing structures and delivery schedules

• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
• Monitored budget and utilized operational resources
• Led change and transformation across business areas to deliver benefits and align company resources
• Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects

Responsible for editorial operations & content, project management processes, budget accountability, product development and client negotiations & SLA's

• Attorney-General’s Chambers (“AGC”) plays a pivotal role in Singapore’s criminal justice system, and also serves as the “Government’s law firm” by providing legal advice, representing State's domestic and international disputes and drafting State laws.
• In my role as Senior Legislative Associate, I was a fraction of an integral part of the quality assurance process of the Legislation Division.
• My main duties were to assist in drafting and checking of draft Bills, Subsidiary Legislation and law revision proofs in document preparation and production for publication in Gazette and presentation to Parliament.