Sue Lim
Melbourne,VIC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Executive
Crown Sydney
Sydney, NSW
06.2023 - 12.2023
- Enhanced guest satisfaction and experience by providing personalized, attentive service to VIP guests and tailored gaming recommendations.
- Managed and build strong long-lasting client relationships with strategic planning, relationship building and excellent customer service, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, implemented systems and procedures to increase sales, leading to expansion into profitable territories by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed monthly budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Coordinated exclusive events for VIP guests, ensuring memorable experiences and positive feedback, enhanced attendee experience by meticulously planning and executing event logistics.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Implemented innovative promotional campaigns that generated significant growth in new customer acquisition.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Collaborated with cross-functional teams to create engaging marketing materials that resonated with target audiences.
VIP Business Coordinator
Crown Melbourne
Melbourne, VIC
08.2022 - 06.2023
- Coordinated exclusive travel arrangements for high-profile clients, guaranteeing smooth itineraries without complications or delays.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Ensured smooth daily operations with timely completion of all essential administrative tasks, responsibilities and consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Streamlined business operations by implementing efficient coordination strategies and organizational systems.
- Improved office efficiency by implementing streamlined administrative processes and procedures along with new filing systems and document management processes.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Utilized exceptional communication skills to effectively manage client expectations while maintaining strict confidentiality requirements within a demanding industry setting.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
International Business Administrator & Assistant
SKYCITY Entertainment Group
Auckland, NZ
03.2018 - 08.2022
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Reduced overhead costs through careful budget management and resource allocation.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations, at the same time processing travel expenses and reimbursements for executive team and senior management group.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Facilitated training and onboarding for incoming office staff.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Restaurant Host
SKYCITY Entertainment Group
Auckland, NZ
11.2016 - 08.2018
- Provided exceptional customer service and enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Assisted in planning special events at the restaurant by coordinating menus, room layouts, decorations, and reservation logistics as needed.
- Trained new host staff to ensure seamless integration and adherence to company standards.
- Coordinated large parties and events, ensuring seamless execution from start to finish.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Education
Bachelor of International Hotel Management - Marketing And Event Management
Auckland University of Technology
Auckland, NZ08.2018
Diploma in International Hotel Management - Hospitality And Tourism Management
University of Wollongong
Malaysia10.2015
Skills
- Metrics Tracking
- Sales Performance
- Business Development
- Strategic Planning
- Event Planning
- Marketing Analytics
- Team Collaboration
- Time Management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Full Professional
Timeline
Sales and Marketing Executive
Crown Sydney
06.2023 - 12.2023
VIP Business Coordinator
Crown Melbourne
08.2022 - 06.2023
International Business Administrator & Assistant
SKYCITY Entertainment Group
03.2018 - 08.2022
Restaurant Host
SKYCITY Entertainment Group
11.2016 - 08.2018
Bachelor of International Hotel Management - Marketing And Event Management
Auckland University of Technology
Diploma in International Hotel Management - Hospitality And Tourism Management
University of Wollongong