Sue Luttrell
Clothiers Creek,NSW
Summary
I have been in retail since leaving college in 1978.
I love working with people and giving excellent service in finding exactly what the requirements of each customer is by asking questions and showing merchandise.
I am honest, reliable, hard-working with lots of experience to offer any business.
With a Diploma in Retail Management and a Certificate IV in Training and Assessing, I feel that I can take on any challenge within the work force and team members.
I am an approachable team player with a sense of urgency in getting the results for both business and clientele.
I am well-groomed and organised with a good sense of humour and integrity.
Overview
32
32
years of professional experience
Work History
Manager
Cabarita Surf Shop
10.1992 - Current
I opened this business in 1992 and currently work here.
Jointly owned with my ex-husband at opening, the business has thrived over the past 32 years.
I am the main organiser of this retail store.
Manager's Assistant
Noni B Group
04.2014 - 06.2015
As an Assistant Manager, duties included excellent customer service and up selling to improve k.p.i's for the store.
Team playing to ensure smooth operations within the business.
Stock inventory.
Merchandising.
Transfers, cleaning and tidying, assisting the Manager in all aspects of her role.
Whilst in this company, I took a Certificate of Achievement III developed by the company as an induction course.
Manager
W. Lane
02.2010 - 10.2014
Manager of this store involved customer service foremost, gaining k.p.i's for impact of sales, stock inventory, merchandising, register reconciliation and banking, interviewing, staff training, transfers to other stores and general management of the store.
I voluntarily gained a Certificate IV in Retail Management through the company to improve on my managerial skills.
Education
Certificate IV - Training And Assessing
12.2013
Diploma Of Retail Management -
07.2013
Certificate IV - Retail Management
01.2013
Certificate Of Completion - Preventing Retail Loss And Financial Risk
10.2012
English 'O'Level (C Pass) - R.S.A. Typewriting Grade I, II And III, Shorthand
06.1978
C.S.E In 6 Subjects - English, Mathematics, Art, Typing, Music And D/Science
06.1976
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Performance Management
- Staff Development
- Sales Techniques
Accomplishments
After taking a Certificate in Training and Assesing, I devised a Customer Service course to teach college students.
This was a successful course at Murwillumbah Community College in Murwillumbah, NSW
Timeline
Manager's Assistant - Noni B Group
04.2014 - 06.2015
Manager - W. Lane
02.2010 - 10.2014
Manager - Cabarita Surf Shop
10.1992 - Current
Kingscliff T.A.F.E. - Certificate IV, Training And Assessing
Kingscliff T.A.F.E. - Diploma Of Retail Management ,
Southbank Institute of Technology - Certificate IV, Retail Management
Southbank Institute of Technology - Certificate Of Completion , Preventing Retail Loss And Financial Risk
Borehamwood College For Further Education - English 'O'Level (C Pass), R.S.A. Typewriting Grade I, II And III, Shorthand
Saint Mary's Church of England Secondary School. - C.S.E In 6 Subjects, English, Mathematics, Art, Typing, Music And D/Science
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