Summary
Overview
Work History
Education
Skills
Professional
Volunteer Experience
Certification
Timeline
Generic

Sue Newbold

Melbourne,VIC

Summary

With many areas of expertise, I can help with any job. I am confident when working with people, and I am a nurturer and carer by nature. With a background in several key positions, I can clearly understand and assist the day-to-day operations of any business. I am passionate about helping others, whether personally or as part of a team. I can learn new skills quickly and adapt to new situations well.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Reception/Administration

Intowork Australia
10.2023 - Current

Answering and responded to internal and external client's phone calls, was part of the Maintenance team and Fleet management, Arranged meeting room bookings, Catering for functions, Ordering office supplies, Ordering office equipment, Fleet management - 850 vehicles, Filing all emails to the internal drive, Answering emails and acting promptly concerning anything vehicle-related, Infringements, accidents, registration renewal, BP Fuel cards.

Reception Administration

Keelonith Primary school
02.2023 - 05.2023
  • Answering and responding to internal and external clients phone calls, Managing clients within the school community, Invoicing and Processing payments for the school community, Reconciliation of daily transaction

Receptionist Administrator

Ascot Vale Osteopathy
11.2021 - 09.2022
  • Answering and responding to client/ patient phone calls, Managing client/patients within the clinic, Invoicing and Processing payments for clients/ patients (including 3rd Party Payees), Reconciling and Managing client/ patient accounts, Reconciliation of daily transaction, Cleaning and maintenance of clinic

Receptionist Administrator

Physio First Podiatry & Orthotic group
06.2021 - 11.2021
  • Answering and responding to client/ patient phone calls, Managing client/patients within the clinic, Invoicing and Processing payments for clients/ patients (including 3rd Party Payees), Reconciling and Managing client/ patient accounts, Reconciliation of daily transaction, Cleaning and maintenance of clinic

Receptionist/ Practice Manager

Northwest Physiotherapy Group
01.2016 - 08.2020
  • Answering and responding to client/ patient phone calls, Managing client/patients within the clinic, Invoicing and Processing payments for clients/ patients (including 3rd Party Payees), Reconciling and Managing client/ patient accounts, Reconciliation of daily transaction, Assist and Manage practitioners throughout the shift/ day, HR Management and Staff Practice Management and Accounting Software Trainer, Process Payroll, Superannuation and Taxation for staff, Manage practice banking, incoming and outgoing accounts, business purchasing and requisition, Cleaning and basic maintenance of physical practice premises, Transcribing and finalizing correspondence letters (i.e., reports, 3rd Party Payee responses etc.)

Coordinator/Administrator & Co Founder

SMA Incorporated
01.2014 - 01.2016
  • Creation of holistic programs, assisting youth with a mind, body and soul approach, Manage employment and training in partnership with the tertiary education sector, Work as principal trainer

Administrator

Kingsday Pty Ltd.
01.2013 - 07.2014
  • Managing Director/ Administrator- 1986 - 2013, Family owned and operated business including administration and taxation duties

Co Coordinator

MMVLLEN
01.2004 - 01.2013
  • Developed HR manuals, Oversee and manage a team to deliver career portfolios support to help young people with their pathways, Provide one on one mentoring to assist students to reach their personal goals, Administration duties such as recruitment, management of a database, development of policies and implementation of training and operational manuals for volunteers, Management of account, invoicing and taxes, Liaise with school staff to arrange best outcomes for their students, Guest speaker at tertiary work experience expo's, Worked with YACVic to develop the new Mentoring Hub- launched March 2015

Education

Certificate IV Youth Work - Youth Work

RMIT University
Melbourne, VIC
10.2012

Advance Diploma of Youth Work - Youlth Work

RMIT University
Melbourne, VIC
11.2013

Business Administration

AGA
Melbourne, VIC
07.2024

Skills

  • Competent in Microsoft Word, Excel, Power point, Outlook, Accounting Software (Xero) and Practice Management Software (Nookal), EFTPOS/Hicaps DVA claiming
  • Competent in report writing
  • Highly Self motivated
  • Team Player
  • Training and Interview skills
  • Well-developed interpersonal skills including communication with people face-to-face and over the telephone
  • Financial and Operations Management
  • Problem Solving
  • Staff management & supervision
  • Database Management
  • Time & Appointment Management
  • Advanced File Management
  • Personal carer
  • Supervising
  • Client Assessment
  • Business Management
  • Stress Management
  • Health & Safety
  • Administration
  • Patience
  • Sympathetic
  • Empathetic
  • Communication
  • Passionate
  • Caring
  • Hard worker
  • Punctual
  • Dedicated
  • Task Delegation
  • Meeting facilitation
  • Customer Service
  • Relationship Building
  • Data Entry
  • Insurance Verification
  • Discretion and Confidentiality
  • Work Planning and Prioritization
  • Scheduling and calendar management
  • Staff Management
  • MS Office
  • Administrative Leadership
  • Staff Supervision
  • Document Management
  • Budget Planning
  • Recordkeeping
  • Event Planning
  • Business Administration
  • Accounts reconciliation
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Microsoft Office
  • Office Management
  • Coaching and Mentoring
  • Administration and Operations
  • Scheduling
  • Account Reconciliation
  • Accounts Payable and Receivable
  • Payroll Administration
  • Bookkeeping
  • Facilities Maintenance
  • Calendar Management
  • Supply Management
  • Meeting Coordination
  • Customer Service Management
  • Handling Complaints
  • Staff Training
  • Travel Coordination

Professional

  • Cert III Business administration
  • Dip. Youth Work
  • Adv Dip. Youth Work
  • First Aid Level 2
  • First Aid Mental Health
  • WWCC: Yes

Volunteer Experience

  • Dorothy Impey Age Care Home Fundraising, 4 years
  • MMVLLEN - YMAP (Youth Mentoring Assisted Pathways Program), 6 years
  • MMVLLEN - FILLS program, 1 year

Certification

Business Administration Certification February 2023 - June 2024 completed with AGA

Timeline

Reception/Administration

Intowork Australia
10.2023 - Current

Reception Administration

Keelonith Primary school
02.2023 - 05.2023

Receptionist Administrator

Ascot Vale Osteopathy
11.2021 - 09.2022

Receptionist Administrator

Physio First Podiatry & Orthotic group
06.2021 - 11.2021

Receptionist/ Practice Manager

Northwest Physiotherapy Group
01.2016 - 08.2020

Coordinator/Administrator & Co Founder

SMA Incorporated
01.2014 - 01.2016

Administrator

Kingsday Pty Ltd.
01.2013 - 07.2014

Co Coordinator

MMVLLEN
01.2004 - 01.2013

Certificate IV Youth Work - Youth Work

RMIT University

Advance Diploma of Youth Work - Youlth Work

RMIT University

Business Administration

AGA
Sue Newbold