SOODI SANGARI
Sydney,NSW
Summary
I am a proactive, well-organised, and motivated Administrator with a broad skill set across various departments, including experience in personal and executive assistance. I have an excellent reputation for enhancing customer satisfaction, telephone etiquette, presentation skills, and overall performance. I possess a strong work ethic, which I priorities with ease, along with the ability to collaborate effectively with a team or work autonomously.
Overview
13
13
years of professional experience
Work History
Administration Assistant and Customer Service
JR Richards & Sons - Waste & Recycling
01.2023 - Current
- Accurate filing and record information for audit purposes
- Database and data entry maintenance
- Sending daily and weekly reports to the council
- Answering phone calls, call centre, almost 50 calls
- Knowledge of switchboard
- Assisting with the sales team
- Using different software to book services
- Providing general information and support to workshops and contractors
- Adapt customer service skills
- Ability to work collaboratively and independently.
Marketing Assistant
Urban Land Housing Real Estate
04.2021 - 01.2023
- Assist in coordination of design and creation of all marketing collateral to meet appropriate deadlines
- Managing social media Facebook and Instagram
- Provide marketing support on all digital platforms including website
- Positive attitude and strong customer service skills
- Assist in all marketing advertising and PR activities including flyers, EDMs and etc
- Set up marketing strategy and working directly with a marketing agent
- Using WordPress Platform
- Receive and process payment from customers, using electronic services
- Upload digital media, such as photo, video
- Ordering marketing materials such as flags and A frames and etc.
Marketing Coordinator
Waterco
01.2018 - 01.2020
- Managing weekly email newsletter
- Briefing designers to create brochures and stickers and all branding materials
- Franchises service support
- Customer service support and managing online reviews and queries
- Supporting marketing manager for national and local marketing campaign creation
- Editing and uploading product photos on the website
- Order merchandising and organize packaging
- Planning and managing events, meetings
- Reconcile marketing ad funds
- Updating my google business
- Responsible for SMS & EDM, testing and monitoring performance
- General marketing administration as required.
Admin Officer and Conference Coordinator
Waterco
01.2016 - 01.2018
- General duties and supporting national franchise managers, and regional managers.
- Prepare and distribute the weekly newsletter.
- Working directly with the operations manager to upload new information on the website.
- Prepare monthly sales reports.
- Active role in organizing the annual conference and attending the conference
- Register almost 100 delegates in different activities at the conference
- Follow up the conference tasks in the project plan program Reconcile the national manager's credit card
Ethan Group
Billing Administrator
10.2014 - 08.2016
- Assisting billing cycle closing report
- Preparing and presenting report to senior managers
- Attention to details, accuracy, and strong data entry skill
- Ability to work autonomously and in a continually evolving team environment
- Wholesales carrier invoice reconciliation along with the lodgement and reporting of disputes for invoicing discrepancies
- Facilitate an open and proactive approach to supporting sales teams, service delivery and project manager
- Reporting 'Quality Control Report' ensure that all aspects of the client order are billed and that charges are reconciled back to the cost, be it network or internal
- Working directly with the provisioning team and the sales channel to achieve the desired business and client objectives.
Coorporate Reception and Administration
06.2014 - 10.2014
- Answering all incoming call/ outgoing calls
- Meeting and greeting clients and guests
- Ensuring the reception area and the meeting rooms are neat and tidy
- Responding to verbal and written request and general queries
- Ordering office supplies
- Effective management of the company's travel bookings and ensuring the flights and accommodation are booked in accordance with policy guidelines
- Maintain records, files and correspondence and recording by using general drives
The Fitting Belt Company
Office Administration
04.2012 - 05.2014
- Reception and general administration duties
In Nobody's Shadow
Office Assistant
03.2011 - 04.2012
- General administration duties
Education
Digital Growth Marketing Certificate -
Academy Xi - Sydney
01.2018
Diploma in Business Administration -
TAFE NSW - Ultimo
01.2012
Bachelor of Arts - Interpreter and English Translation -
University - Iran
01.2009
Skills
- Accountability
- Maintaining data entry and updating of policies and procedures where required
- Excellent interpersonal and communication skills
- Data manipulation and reporting skills
- Ability to adapt to new business systems and environments
- Outgoing personality with the ability to engage with all levels of society
- Good time management and organisational skills
- Able to communicate effectively with strong presentation and demonstrating skills of confidence, always articulate and professionalism
- Comprehension of all required admin tasks within a team and impact of actions taken
- Presentable at all times
- Strong diligence
- Demonstrated knowledge and experience using Google docs, Microsoft office, Wastetrack, Fleetmax, Blackmoth, switchboard phones, printers, and associated day to day tasks
- Reporting the required tickets from residents for Wollondilly and Wingecarribee council
- Collaborative personality
- Ability to liaise with staff and others in a professional manner
References
Available upon request
Timeline
Administration Assistant and Customer Service
JR Richards & Sons - Waste & Recycling
01.2023 - Current
Marketing Assistant
Urban Land Housing Real Estate
04.2021 - 01.2023
Marketing Coordinator
Waterco
01.2018 - 01.2020
Admin Officer and Conference Coordinator
Waterco
01.2016 - 01.2018
Ethan Group
Billing Administrator
10.2014 - 08.2016
Coorporate Reception and Administration
06.2014 - 10.2014
The Fitting Belt Company
Office Administration
04.2012 - 05.2014
In Nobody's Shadow
Office Assistant
03.2011 - 04.2012
Digital Growth Marketing Certificate -
Academy Xi - Sydney
Diploma in Business Administration -
TAFE NSW - Ultimo
Bachelor of Arts - Interpreter and English Translation -
University - Iran
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