Sussan Sheridan-Brown
Summary
The ability to actively listen to my client's needs, excellent product knowledge, and provide impeccable customer service are skills and abilities that effortlessly transferred from my previous sales experience to my role as a real estate sales consultant.
My passion in hospitality is to make sure my customers take home the best possible experience to ensure they return and tell all their friends. Making decisions in the best interest of my customers along with liasing with all staff to ensure this outcome is possible.
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Hardworking, honest and passionate with strong organizational skills eager to bring my positive vibe to any role.
Overview
37
37
years of professional experience
Work History
Real Estate Sales Professional
Sell Lease Property
07.2015 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Write contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Increased home sales through persuasion, negotiation and closing prowess.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Coordinated appointments to show tenants and buyers prospective homes.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favourable prices and negotiate contract terms.
Front of House Staff Member
Gioia On The River
11.2020 - 05.2022
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Stayed ready for quick turnovers by pre-bussing tables.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
- Scheduled numerous reservations and managed seating arrangements at Gioia on the River while maintaining calm, professional demeanour.
Relocation Consultant
Relocation Specialists
02.2007 - 05.2015
- Welcomed overseas clients from Corporate firms that have been transferred to Perth.
- Organised temp accommodation until a lease could be secured.
- Lengthy discussions on their budget and preferred area they would like to live.
- Drive my clients and their families through Perth to show them the highlights, beaches,shopping and landmarks through our City.
- Discuss schooling with clients if they had children as this would impact where to start my search for housing.
- Liaise with Property Managers to organise viewings of potential properties in my clients budget.
- Coordinate contract for lease and complete for client along with any additional information to help them secure the property. Many times during the peak period in Perth I would be applying for several different properties.
- Once the application is approved I work with my client to organise monies need for the lease to commence.
- Many times I will take my clients shopping for furniture,school supplies , food to help them with their move to Australia.
- Organise utility connection for suppliers for the property.
- Follow up after they have moved in with a gift and check to make sure they have settled in .
Gym Trainer
Contours Gym
01.2006 - 02.2007
- Evaluated members' fitness levels and health conditions to build exercise programs.
- Discussed nutrition, weight control and general lifestyle changes with members to enhance weight loss.
- Tailored workout programs to individual clients based on age, weight, goal and physical shortcomings.
- Demonstrated usage of equipment and machines to safely execute exercise program without injury.
- Maintained member files with customized exercise plans and membership details.
Insurance Administrative Assistant
Interwest
01.2005 - 04.2006
- Completed sales documentation and collected signatures to finalize purchases.
- Researched and resolved areas of concern for potential and existing clients.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Served as point-of-contact for potential and existing Interwest insurance customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Composed and proofread memos, letters and reports to verify error-free communication.
Sales Assistant
Esprit Co
02.2000 - 03.2002
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Branch Supervisor
Statewest
02.1986 - 08.1992
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Set schedule for tellers and customer service representatives.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Achieved specific team objectives and collection activity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Clerical Assistant
Water Corporation
10.1980 - 02.1986
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Executed record filing system to improve document organization and management.
- Delivered clerical support by handling range of routine and special requirements.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
Cashier
Hungry Jacks
08.1977 - 02.1981
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Started at fries station, then burgers then progressed to Cashier helping manager with many other duties.
Education
Morley Senior High School
Skills
- Senior Real Estate Specialist
- Negotiating Skills
- Administrative Support
- Closing Sales
- Excellent Communication and Presentation
- Networking with clients
- Marketing and Advertising
- Home Inspections
- Office Reception
- Property Management
- Strong Organizational Skills
- Work Well Independently
Anything outdoors which gets my heartrate pumping .
Love being outdoors enjoying all activities on offer from walking my fur buddy Mac to jet skiing in Mandurah's
beautiful waterways.
Enjoy cooking up a storm to entertain our wonderful friends and family.
Timeline
Front of House Staff Member
Gioia On The River
11.2020 - 05.2022
Real Estate Sales Professional
Sell Lease Property
07.2015 - Current
Relocation Consultant
Relocation Specialists
02.2007 - 05.2015
Gym Trainer
Contours Gym
01.2006 - 02.2007
Insurance Administrative Assistant
Interwest
01.2005 - 04.2006
Sales Assistant
Esprit Co
02.2000 - 03.2002
Branch Supervisor
Statewest
02.1986 - 08.1992
Clerical Assistant
Water Corporation
10.1980 - 02.1986
Cashier
Hungry Jacks
08.1977 - 02.1981
Morley Senior High School
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