Summary
Overview
Work History
Education
Skills
HOBBIES
References
Timeline
Generic

Sue Tai

Brisbane,QLD

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Consumer Consultant

StarTrack
Brisbane, Queensland
09.2024 - Current
  • Responds to high volume of inbound customer calls in a professional and efficient manner.
  • Providing details information about products, services, policies and procedures.
  • Providing first call resolution to difficult inquiries.
  • Address customers' feedback, complaints, and generating reports to relevant areas, and helping find opportunities for service improvements.
  • Ensuring high call qualities and KPIs are met ensuring a high quality service.
  • Assisting investigations overflow cases
  • Providing support to new employees, fostering a collaborative and supportive team environment

TRANSPORT /Dispatcher Office Assistant

SUNFRESH LINEN
DARRA, Queensland
03.2021 - 04.2024
  • Coordinated daily transport schedules for linen deliveries and pickups.
  • Managed customer inquiries related to delivery times and service issues.
  • Scheduled and dispatched drivers, monitored their daily activities and tracked their progress.
  • Resolved customer complaints in a timely manner and provided updates on deliveries.
  • Processed payments for freight bills, invoices and other associated charges.
  • Ensured availability of vehicles by coordinating maintenance schedules with mechanics.
  • Received, processed, and priced customer orders in MYOB.

  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Sales Assistant

IGA GROCER VILLAGE
SPRINGFIELD LAKES, Queensland
05.2018 - 12.2021
  • Processed transactions accurately using cash registers and point-of-sale systems.
  • Maintained organized checkout areas for efficient customer service experiences.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted and balanced cashier drawers.
  • Issued receipts, change and refunds to customers to promote smooth operations.

Education

Diploma Buinesses Admin & Management Skills

BEST Training Pacific Educations
Auckland NZ
06-2014

Some College (No Degree) - Complete High School

MANUREWA HIGH SCHOOL
Auckland

Skills

  • Customer service
  • Transactions and cash handling (POS) SYSTEM
  • Verbal and written communication
  • Attention to detail
  • First call resolution
  • Customer relationship management

HOBBIES

Quality family times

Volunteering - feeding the homeless

Attending church 

Play sports (Volley, Rugby)

References

References available upon request.

Timeline

Consumer Consultant

StarTrack
09.2024 - Current

TRANSPORT /Dispatcher Office Assistant

SUNFRESH LINEN
03.2021 - 04.2024

Sales Assistant

IGA GROCER VILLAGE
05.2018 - 12.2021

Diploma Buinesses Admin & Management Skills

BEST Training Pacific Educations

Some College (No Degree) - Complete High School

MANUREWA HIGH SCHOOL

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Sue Tai