SUE WANG

• Led 5 major system implementation projects in Crown Food & Beverage Department, overseeing installation, configuration, and maintenance of hardware systems, software systems and user support.
• Develop and led UAT testing for patch releases and system upgrades.
• Working closely with product owner and project manager for process analysis and technical solutions
• Developed standardized SOPs to document post project and structure procedures across the various Crown Resorts properties (Sydney, Melbourne & Perth).
• Facilitated ad hoc systems training sessions.

Experienced in leading and supporting multiple high-value IT projects (including 5 major system rollouts) across hospitality and operations. Proven track record in system implementation, UAT, process design, and stakeholder engagement.

• Oracle Simphony POS Upgrade ($3.9M): Led rollout of 234 POS terminals and 95 tablets across 55 venues. Directed end-to-end system build, including database migration, GUI design, and integration with Oracle Hospitality, PeopleSoft, Intelity, and SevenRooms. Delivered ahead of schedule and under budget.
• Canteen Access Management System ($1M): Acted as SME to streamline 212 access rules into 12, improving system performance. Led API testing, access protocol design, load testing, and post-launch support.
• TASK POS Implementation ($1.5M): Designed POS GUI and rebuilt pricing tables for 50 venues. Led data migration and testing between Oracle and TASK systems.
• TOLO/ME&U QR Ordering App (~$300K): Coordinated end-to-end testing, menu configuration, and stakeholder communications. Developed SOPs and assisted with rollout planning and risk mitigation.
• SevenRooms Reservation System (~$200K): Delivered production readiness training to 200+ users, configured system access, and supported testing, procurement, and cross-functional collaboration with Finance, IT, and Marketing.

Across all projects, consistently led or supported UAT, created SOPs and visual aids, managed stakeholder communications, and provided post-deployment support to ensure business continuity and user satisfaction.

• Managed daily operation for the database administrator team with Oracle POS system to assure the data quality and optimize the efficiency of F&B systems.
• Troubleshooting a network interface involves verifying cable connections, link status, and interface statistics
• Automate Power BI financial/sales reports for stakeholders (finance, inventory control and operational managers).
• Created public query of account charge reports for Income Control team.
• Analysed Sales Figures to assist with labor planning.
• Monthly price auditing across the entire Crown property.
• Reviewed the status of operations and provided suggestions on initiatives to drive cost reduction and revenue generation.
• Led the conceptual development and testing for 15 automated service charges.
• Implemented the smart printing system which saved on average $1500 per month.

• Conducted commercial review and updated budgets.
• Ensured that all renewals have an SME Checklist within the OPEX budget.
• Assisted Corporate I.T. with management of internal and external document execution process.
• Facilitated vendor and stakeholder engagement for sourcing plans. Including contract renewals.
• Improved contract negotiation processes by streamlining communication channels and implementing standardized procedures.
• Proactively addressed potential contract disputes, fostering positive working relationships with both internal stakeholders and external partners.

• Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
• Assisted project manager to gather BAU requirements, facilitating workshops and meetings.
• Ensured that project deliverables meet quality standards and requirements.
• Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
• Created and maintained documentation, user cases for UAT.
• Gathered feedback, identify opportunities for enhancement and supported the training before the roll out.