Sueanne Kumar
Wyndhamvale,VIC
Summary
Committed catering expert with robust expertise in food safety compliance and exceptional communication skills. Orchestrated catering logistics and swiftly addressed customer complaints, elevating overall event experiences and upholding high service standards.
Overview
28
28
years of professional experience
5
5
Certifications
Work History
Caterer
Neales Spitroast Catering
Hoppers Crossing, Victoria
10.2008 - 03.2022
- Prepared and served high-quality food for clients and guests at events.
- Trained junior staff in food handling procedures, ensuring compliance with health regulations.
- Managed catering equipment setup and dismantling at event locations efficiently.
- Communicated with waitstaff to ensure seamless operations during catered functions.
- Monitored food preparation times to deliver hot meals promptly.
- Created appealing buffet displays using diverse garnishes and decorations.
- Resolved customer complaints swiftly, enhancing overall experience.
- Calculated accurate portions for large group meal preparations.
Laundry hand
Mercy Place Wyndham
Weribee, Victoria
06.2019 - 07.2020
- Collected laundry from residents' rooms daily to ensure prompt service delivery.
- Presorted dirty laundry for efficient sanitisation and washing processes.
- Washed, dried, and folded laundry, preparing items for timely return.
- Delivered clean clothing and organised returns in designated areas for resident convenience.
- Maintained inventory levels by placing orders for chemicals, linens, and towels.
- Sorted residents' drawers and wardrobes monthly to optimise space utilisation.
- Removed curtains from residents' and common areas for thorough washing, drying, and ironing before reinstallation.
FSA/Cook's Assistant/Cook
Mercy Place Wyndham
Weribee, Victoria
05.2015 - 07.2020
- Prepared meals adhering to dietary guidelines for residents.
- Maintained cleanliness and organisation in kitchen and food storage areas.
- Assisted in training new kitchen staff on safety and food handling procedures.
- Delivered exceptional customer service by addressing resident meal requests promptly.
- Operated grills, fryers, and broilers to ensure adherence to quality standards.
- Executed proper techniques for ingredient preparation to support efficient meal service.
- Cleaned kitchen equipment, surfaces, utensils, and dishes to uphold sanitation standards.
- Organised storage areas for optimal space utilization and efficiency.
Housekeeper
Mercy Place Wyndham
Weribee, Victoria
06.2019 - 07.2019
- Maintained cleanliness of resident rooms and common areas daily.
- Operated vacuums and floor polishers to ensure efficient cleaning.
- Followed safety protocols for handling cleaning chemicals and materials.
- Responded promptly to resident requests for additional cleaning supplies.
- Employed deep-cleaning techniques in high-traffic areas for enhanced sanitation.
- Disinfected frequently touched objects, including telephones and light switches.
- Reported maintenance issues immediately to ensure timely resolutions.
- Stocked amenities in guest rooms to maintain service quality.
CSR International Support/Frontline
TNT Express
Laverton, Victoria
07.2005 - 08.2009
- Resolved customer issues swiftly, enhancing satisfaction through professional handling.
- Tracked shipments and deliveries using company systems for precise order management.
- Improved service processes by collaborating with team members on innovative solutions.
- Addressed customer complaints with empathy to maintain positive relations.
- Provided accurate product and service information to aid customer inquiries.
- Built strong customer relationships via personalised support and assistance.
- Mentored junior team members to promote professional growth and effective teamwork.
- Communicated effectively with team to ensure cohesive operations.
- Strive to reach KPI's
Sale Assistant
Lombard The Paper People
Hoppers Crossing, Victoria
07.2005 - 11.2007
- Facilitated product selection and inquiries, enhancing customer satisfaction and loyalty.
- Processed sales transactions with accuracy and efficiency.
- Maintained organised displays for optimal product visibility.
- Managed inventory levels and restocked shelves to ensure availability.
- Addressed customer complaints professionally and promptly to resolve issues.
- Developed relationships with repeat customers to foster loyalty.
- Answered incoming calls, providing information on store products and services.
- Executed balloon artistry based on customer requests, ensuring satisfaction.
Cashier/Service Management
Coles Supermarket
South Melbourne, Victoria
01.1997 - 12.2000
- Processed customer transactions efficiently at checkout counter.
- Assisted customers with product inquiries and navigation throughout store.
- Managed returns and exchanges according to company policies.
- Trained new cashiers on register procedures and customer service standards.
- Collaborated with team members to ensure seamless operations.
- Issued receipts, refunds, credits, or change to customers.
- Maintained up-to-date knowledge of store promotions to inform customers about sales.
- Stocked shelves with merchandise as needed.
Kitchen Hand/Waitress
Pizza Hut
Hoppers Crossing, Victoria
04.1994 - 08.1998
- Efficiently prepared ingredients for pizzas and menu items to support kitchen operations.
- Consistently maintained cleanliness of kitchen and food preparation areas.
- Assisted chefs in timely meal preparation by executing cooking tasks.
- Cleaned dishes, pots, pans, and utensils to uphold hygiene standards.
- Swept and mopped kitchen floors to ensure a clean working environment.
- Handled food safely, protecting customers from foodborne illness through proper sanitation practices.
- Maintained accuracy in processing payments, providing change, and printing customer receipts.
Education
VCE -
Werribee Secondary College
Werribee, VIC09-1996
Skills
- Food and beverage preparation
- Event management
- Menu planning
- Food safety compliance
- Catering logistics
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Quality control
- Workflow management
- Personable demeanor
- Presentation skills
- Safe food handling
- Kitchen staff coordination
- Equipment maintenance
- Sanitation practices
- Food and beverage service
- Cultural cuisine knowledge
Certification
RSA
Accomplishments
Customer Service Representative of the Month - June 2006 - TNT Express
Refrences
Melissa Klien
PH: 03 9369 7466
Neales Spitroast Catering
Owner
Abhey Dhingra
PH: 0411486332
Mercy Place Wyndham
Catering Manager
Timeline
Laundry hand
Mercy Place Wyndham
06.2019 - 07.2020
Housekeeper
Mercy Place Wyndham
06.2019 - 07.2019
FSA/Cook's Assistant/Cook
Mercy Place Wyndham
05.2015 - 07.2020
Caterer
Neales Spitroast Catering
10.2008 - 03.2022
CSR International Support/Frontline
TNT Express
07.2005 - 08.2009
Sale Assistant
Lombard The Paper People
07.2005 - 11.2007
Cashier/Service Management
Coles Supermarket
01.1997 - 12.2000
Kitchen Hand/Waitress
Pizza Hut
04.1994 - 08.1998
VCE -
Werribee Secondary College