Sufana Zaman
Sydney,NSW
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
medical Co Ordinator
Our medicaal Dental
GregoryHills, NSW
09.2019 - Current
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Coordinated patient appointments and scheduled follow-up visits.
- Assisted in taking X-rays, impressions and other images required for diagnosis.
- Resolved conflicts between staff members or between staff members and customers.
- Maintained a clean, organized workspace and sterilized dental instruments.
- Audited patient accounts regularly to ensure accurate coding practices were followed.
- Communicated effectively with dentists, staff members and vendors regarding any issues that arose during daily operations.
- Answered incoming calls and provided customer service support to patients.
- Greeted patients upon their arrival at the office, checked them in and out of appointments.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Reviewed treatment plans with patients before beginning procedures or treatments.
Dental Assistant/Treatment Coordinator
Pacific Smiles Group - NIB
North Parramatta
12.2015 - 10.2019
- Preparation & Assisting with IV sedation, Preparation & Assisting with Implants, Assist with surgical procedures, Orthodontics, Assist with General Dental procedures, Experience with D4Windows dental software, Preparation of the instruments for dental treatments, Sterilization, Infection Control, Patient Preparation, Prepare patient for Radiograph, Patient appointment, Stocktaking, Stock ordering, Reception duties, Opening & Closing center.
JW Dental Care
Lakemba NSW 2195
12.2012 - 05.2013
- Register Patient, History taking, Preparation of the instruments for Surgery & All dental treatment, Sterilization, Infection Control, Patient Preparation, Prepare patient for Radiograph, Patient appointment, Accounting, Cash Handling, Stocktaking, Stock ordering.
Education
Bachelor in Dental Surgery -
BMDC
01-2011
Skills
- Treatment Planning
- Phone Etiquette
- Case Presentation
- Insurance Verification
- Dental Terminology
- Office Administration
- Report Generation
- Email Correspondence
- Office Organization
- Appointment Coordination
- Human Resources Support
- Bookkeeping Support
- Supply Ordering
- Policy Enforcement
- Website Maintenance
- Employee Onboarding
- Appointment Scheduling
- Marketing Support
- Document Preparation
- Finance Management
- Meeting Planning
- Calendar Management
Certification
Cert 3 in Dental assisting & Administration- 2017
First Aid Certificate- 2017
Languages
English
Native/ Bilingual
Hindi
Full Professional
Urdu
Limited
References
References available upon request.
Timeline
medical Co Ordinator
Our medicaal Dental
09.2019 - Current
Dental Assistant/Treatment Coordinator
Pacific Smiles Group - NIB
12.2015 - 10.2019
JW Dental Care
12.2012 - 05.2013
Bachelor in Dental Surgery -
BMDC
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