Summary
Overview
Work History
Education
Skills
Websites
Certification
ADDITIONAL EXPERIENCES
PERSONAL ATTRIBUTES
Affiliations
Interests
Timeline
Generic

Suga Pirapagaran

Technology Leader
Mount Waverley,VIC

Summary

Results-driven IT leader with a proven track record of shaping and delivering business-critical technology strategies across education, healthcare, and legal sectors. I bring extensive experience in aligning business applications, infrastructure, and digital transformation initiatives with strategic organisational goals. Known for fostering high-performing teams, resolving complex challenges, and navigating change with clarity and confidence. I take pride in bridging the gap between technical complexity and business needs—translating vision into action and empowering teams to innovate and deliver meaningful outcomes. With a hands-on approach to project delivery, vendor engagement, and governance optimisation, I consistently drive operational excellence, cost efficiency, and long-term capability uplift.

Overview

14
14
years of professional experience
3
3
Certifications

Work History

SENIOR CONSULTANT – DATA STRATEGY & GOVERNANCE

Atturra
07.2025 - Current
  • Conducting independent consulting engagements in data governance and strategy, supporting clients with frameworks, operating models, and capability uplift. Working with a Queensland Public Sector client on their data strategy and governance framework.
  • Snr Consultant– Advisory (Data Strategy & Governance)
  • Lead client engagements focused on developing and implementing data strategies, governance frameworks, and operating models
  • Define enterprise-wide data strategies aligned with clients’ business goals

HEAD OF DIGITAL & DATA

Methodist Ladies’ College
01.2023 - 06.2025

Successfully managed the IT impact of the curriculum renewal and led initiatives that drove business value and created competitive advantages across all operations. Conducted change impact assessments and delivered application changes to support the new educational framework. Managed a team of five in-house professionals and external contractors, including project managers, business analysts, and data analysts. Steered efforts to upskill and restructure the team with senior leadership, focusing on team morale and development. Hired new team members and worked closely with them to build trust and improve performance, creating a high functioning, collaborative team environment.

Key Accomplishments:

  • Defined the strategy and point of view for a modern data platform, laying the foundation to uplift enterprise data capabilities, enhance decision-making, and drive data-informed transformation across the organisation.
  • Defined and implemented digital data transformation roadmaps and delivered impactful solutions that aligned with the College’s strategic vision, driving business value and competitive advantages.
  • Delivered an AP Automation solution that drastically reduced processing times from weeks to minutes, streamlining financial operations and improving efficiency.
  • Automated onboarding and enrolment processes, reviewing business processes, and migrating manual tasks to automated systems, resulting in improved service delivery and operational effectiveness.
  • Established Architecture Review Board to optimise IT investments and drive business value across operations.
  • Led the Implementation and Automation of a Community Sports Management System that centralised records, enhanced accessibility to key information, and provided a comprehensive view of members, boosting reporting and parent satisfaction.
  • Engaged with key external partners and vendors, ensuring alignment with business needs and fostering trusted, long-term relationships that resulted in successful project outcomes.
  • Successfully managed IT project budgets without exceeding projections in the last two budget cycles, contributing to the College’s financial objectives.

Key Outcomes: Built high-performing teams, including Data Analyst, BA’s and PM’s and strengthened internal capabilities to support sustainable operational improvements and future innovation. Developed a digital transformation roadmap to align with MLC’s strategic priorities. Reduced processing times by 80% through automation and improved system reliability, leading to increased staff productivity and enhanced parent experience. Successfully led commercial negotiations with vendors, securing value-driven partnerships and ensuring alignment with strategic objectives.

O365 PROJECT MANAGER APPLICATIONS PLATFORM TEAM LEADER

Eastern Health
12.2021 - 06.2022

Spearheaded project governance, developed program roadmaps, and led change management initiatives. Managed stakeholder relations provided monthly updates to senior leadership and implemented cybersecurity measures to align with business objectives. Facilitated complex system upgrades, led Disaster Recovery as a Service (DRaaS) and Business Impact Assessments (BIA), and prioritised cybersecurity initiatives, resulting in enhanced security, operational efficiency, and robust risk management for critical business applications and data.

O365 Project Manager

  • Established O365 project/program governance, including setting up a Steering Committee and User Work Group to guide strategic decisions and ensure alignment with organisational goals.
  • Significantly enhanced security across the organisation by implementing Multi-Factor Authentication (MFA).
  • Developed and managed the O365 program roadmap and timeline, ensuring project milestones were met and aligned with overall business objectives.
  • Led change management initiatives, ensuring effective training and high user adoption throughout the project lifecycle to drive successful digital transformation.
  • Handled external/internal stakeholder management and vendor relations, including contract negotiations to ensure smooth project execution and successful outcomes.
  • Prepared and delivered monthly project status reports and updates on progress, risks, and key deliverables to senior leadership to aid informed decision-making.

Applications Platform Team Leader

  • Defined platform-level cybersecurity measures and implemented Essential 8 to strengthen the organisation's security posture.
  • Maintained and enhanced ICT application platforms, improving the application architecture to align with the enterprise architecture landscape for better integration and performance.
  • Coordinated and delivered various business application projects, leading system upgrades, including Confluence, JIRA, and Clinical Applications to improve operational efficiency and enhance system performance.
  • Led Disaster Recovery as a Service (DRaaS) and Business Impact Assessments (BIA), significantly improving risk management and organisational resilience.
  • Prioritised and managed cybersecurity initiatives, ensuring a secure environment for critical business applications and data.

Key Outcomes: Successfully migrated 5,000+ users to O365 with minimal disruption, increased security resilience through MFA, and reduced IT operational overhead by 25%. Implementation of Disaster Recovery as a Service (DRaaS), enhancing business continuity and data protection capabilities.

APPLICATION SUPPORT MANAGER

Mills Oakley
11.2019 - 09.2021

Recruited by the CIO specifically to provide strategic leadership in defining the strategy for business applications, technologies, and infrastructure to align with business needs and internal controls. Delivered experienced technical leadership to the application management functions, implementing a finance workflow, process automation, and business intelligence solution that significantly enhanced the performance of the finance team and other areas of the organisation.

Key Accomplishments:

  • Led the Application Support Team in maintaining and upgrading in-house developed applications, with a strong focus on integrating cybersecurity measures to safeguard data and systems.
  • Defined the product roadmap for complex cross-platform services (DMS/PMS), ensuring alignment with strategic goals and delivering innovative solutions.
  • Migrated legacy reporting platform to Modern Power BI dashboard to aid informed decision making for the executives and management.
  • Established and led the Change Approval Board (CAB), providing cross-functional visibility for change requests and guiding the prioritisation and approval of changes.
  • Introduced a ticketing system, ensuring the swift resolution of support tickets and enhanced incident management efficiency.
  • Implemented support policies for incident management, performing root cause analysis, and addressing service requests with a focus on reducing resolution times.

Key Outcomes: Streamlined business workflows, cutting processing times by 50%, enhanced IT governance leading to a 30% reduction in system incidents, and improved overall system uptime.

CONFIGURATION & PROCESS ANALYST LEAD

Deakin University
04.2019 - 11.2019

Led the evaluation and implementation of solutions for the Student Information Systems team, collaborating closely with vendors and users to meet organisational needs. Boosted system reliability and user satisfaction by improving change and release processes for the online student portal. Developed workflows and processes to support Agile delivery, speed up project timelines, and enhance team efficiency, while also improving the student experience and overall operations.

Key Outcomes: Increased portal uptime by 20%, improved student access to digital resources, and accelerated system updates with reduced downtime.

IT SOLUTIONS DESIGNER/PRODUCT DEVELOPMENT LEAD

Monash College
02.2012 - 04.2019

Led the design and implementation of essential IT solutions that guided strategic direction, culminating in an award-winning intranet project and scalable attendance monitoring systems, which improved user engagement and operational efficiency. Ensured solutions were scalable, reliable, and aligned with business goals while delivering measurable cost savings and improvements. Managed a high performing team to deliver software solutions, enhancing project delivery and service quality.

Key Accomplishments:

  • Spearheaded projects ranging up to $2M and delivered award-winning solutions, including a new intranet system and scalable Web Resulting and Attendance Monitoring Systems.
  • Oversaw the design, architecture, and implementation of key IT solutions, driving strategic and operational direction for a portfolio of IT systems.
  • Directed a team of seven to implement software solutions using Microsoft .NET and SharePoint technologies, along with JIRA for agile development and service desk operations.
  • Managed the implementation of a data warehouse and a single sign-on system, ensuring seamless identity management across integrations.

Key Outcomes: Delivered scalable IT solutions that enhanced operational efficiency, saved $500K+ in IT costs, and improved user adoption of enterprise systems by 40%.

Education

Grad Certificate - IT Management

Southern Cross University
01.2025

Bachelor of Science - Computer Sciences and Statistics

University of Auckland
01.2003

Skills

Leadership & People Management

Certification

Developing AI Strategy, RMIT, 2024

ADDITIONAL EXPERIENCES

Consulting across different industries 2003 – 2012

PERSONAL ATTRIBUTES

  • Highly organised, detail-oriented, and proactive in problem-solving.
  • Excellent communication and relationship-building skills.
  • Strong leadership and mentoring abilities to foster high-performing teams.

Affiliations

IML Membership

Interests

Indian classical dance practioner

Travelling


Timeline

SENIOR CONSULTANT – DATA STRATEGY & GOVERNANCE

Atturra
07.2025 - Current

HEAD OF DIGITAL & DATA

Methodist Ladies’ College
01.2023 - 06.2025

O365 PROJECT MANAGER APPLICATIONS PLATFORM TEAM LEADER

Eastern Health
12.2021 - 06.2022

APPLICATION SUPPORT MANAGER

Mills Oakley
11.2019 - 09.2021

CONFIGURATION & PROCESS ANALYST LEAD

Deakin University
04.2019 - 11.2019

IT SOLUTIONS DESIGNER/PRODUCT DEVELOPMENT LEAD

Monash College
02.2012 - 04.2019

Bachelor of Science - Computer Sciences and Statistics

University of Auckland

Grad Certificate - IT Management

Southern Cross University
Suga PirapagaranTechnology Leader