Indian classical dance practioner
Travelling
Results-driven IT leader with a proven track record of shaping and delivering business-critical technology strategies across education, healthcare, and legal sectors. I bring extensive experience in aligning business applications, infrastructure, and digital transformation initiatives with strategic organisational goals. Known for fostering high-performing teams, resolving complex challenges, and navigating change with clarity and confidence. I take pride in bridging the gap between technical complexity and business needs—translating vision into action and empowering teams to innovate and deliver meaningful outcomes. With a hands-on approach to project delivery, vendor engagement, and governance optimisation, I consistently drive operational excellence, cost efficiency, and long-term capability uplift.
Successfully managed the IT impact of the curriculum renewal and led initiatives that drove business value and created competitive advantages across all operations. Conducted change impact assessments and delivered application changes to support the new educational framework. Managed a team of five in-house professionals and external contractors, including project managers, business analysts, and data analysts. Steered efforts to upskill and restructure the team with senior leadership, focusing on team morale and development. Hired new team members and worked closely with them to build trust and improve performance, creating a high functioning, collaborative team environment.
Key Accomplishments:
Key Outcomes: Built high-performing teams, including Data Analyst, BA’s and PM’s and strengthened internal capabilities to support sustainable operational improvements and future innovation. Developed a digital transformation roadmap to align with MLC’s strategic priorities. Reduced processing times by 80% through automation and improved system reliability, leading to increased staff productivity and enhanced parent experience. Successfully led commercial negotiations with vendors, securing value-driven partnerships and ensuring alignment with strategic objectives.
Spearheaded project governance, developed program roadmaps, and led change management initiatives. Managed stakeholder relations provided monthly updates to senior leadership and implemented cybersecurity measures to align with business objectives. Facilitated complex system upgrades, led Disaster Recovery as a Service (DRaaS) and Business Impact Assessments (BIA), and prioritised cybersecurity initiatives, resulting in enhanced security, operational efficiency, and robust risk management for critical business applications and data.
O365 Project Manager
Applications Platform Team Leader
Key Outcomes: Successfully migrated 5,000+ users to O365 with minimal disruption, increased security resilience through MFA, and reduced IT operational overhead by 25%. Implementation of Disaster Recovery as a Service (DRaaS), enhancing business continuity and data protection capabilities.
Recruited by the CIO specifically to provide strategic leadership in defining the strategy for business applications, technologies, and infrastructure to align with business needs and internal controls. Delivered experienced technical leadership to the application management functions, implementing a finance workflow, process automation, and business intelligence solution that significantly enhanced the performance of the finance team and other areas of the organisation.
Key Accomplishments:
Key Outcomes: Streamlined business workflows, cutting processing times by 50%, enhanced IT governance leading to a 30% reduction in system incidents, and improved overall system uptime.
Led the evaluation and implementation of solutions for the Student Information Systems team, collaborating closely with vendors and users to meet organisational needs. Boosted system reliability and user satisfaction by improving change and release processes for the online student portal. Developed workflows and processes to support Agile delivery, speed up project timelines, and enhance team efficiency, while also improving the student experience and overall operations.
Key Outcomes: Increased portal uptime by 20%, improved student access to digital resources, and accelerated system updates with reduced downtime.
Led the design and implementation of essential IT solutions that guided strategic direction, culminating in an award-winning intranet project and scalable attendance monitoring systems, which improved user engagement and operational efficiency. Ensured solutions were scalable, reliable, and aligned with business goals while delivering measurable cost savings and improvements. Managed a high performing team to deliver software solutions, enhancing project delivery and service quality.
Key Accomplishments:
Key Outcomes: Delivered scalable IT solutions that enhanced operational efficiency, saved $500K+ in IT costs, and improved user adoption of enterprise systems by 40%.
Leadership & People Management
IML Membership
Indian classical dance practioner
Travelling