Sugand Sugand
Eight Mile Plains,Australia
Summary
Detail-oriented Medical Receptionist with extensive experience in office operations and administrative support, known for exceptional communication and interpersonal skills. Proven track record of effectively managing patient appointments, addressing inquiries, and maintaining electronic health records. Recognized for streamlining office processes to enhance efficiency and elevate patient satisfaction through high-quality customer service. Core competencies include organizational skills, time management, and proficiency with medical terminology.
Overview
8
8
years of professional experience
Work History
Client Service Officer (Health Services)
Queensland University of Technology
Brisbane, QLD
05.2024 - Current
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Practice Manager
Warner Lakes Family Practice
Brisbane, QLD
01.2022 - 05.2024
- Acted as the primary point of contact for Student Service and People Service, delivering prompt, professional responses via phone, in-person, and email to clients, external agencies, students, and staff
- Provided comprehensive administrative support to Student Health, Counseling, and Wellbeing teams, contributing to programs and projects, handling confidential information, ensuring health and safety compliance, and leading inductions for new and seasonal staff on administrative procedures
- Managed and coordinated Health Insurance Commission, Overseas Student Health, Workover, and Private billing for Health and Medical Services, ensuring accurate billing and reporting
- Liaised with the Business Service Officer and service providers to provide regular, detailed updates
- Oversaw office resource management, including handling cash and EFTPOS transactions, maintaining the computerized billing and client record systems, and ensuring reconciliation and accurate financial reporting for all transactions
- Directed daily operations to ensure seamless workflows and the delivery of efficient, high-quality patient care
- Supervised and mentored administrative and clinical staff, managing recruitment, training, and performance evaluations to enhance team performance
- Implemented and maintained strict compliance with healthcare regulations and industry standards to ensure operational integrity
- Managed practice finances, overseeing billing, budgeting, and expense control to maintain financial health and resource allocation
Medical Receptionist
Warner Lakes Family Practice
Brisbane, QLD
01.2021 - 01.2022
- Addressed patient concerns and inquiries in a professional and timely manner, ensuring a positive patient experience
- Collaborated with healthcare providers to optimize service delivery, improving patient outcomes and operational efficiency
- Ensured consistent delivery of excellent patient care by leveraging strong communication and organizational skills
- Uphold compliance with privacy laws and AHPRA regulations, particularly in relation to social media and professional conduct
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
Administrative Intern
Mater Hospital
Brisbane, QLD
08.2018 - 01.2021
- Assisted in the preparation and distribution of company communications, such as memos and newsletters.
- Contributed to team effort by accomplishing related tasks as needed, fostering a collaborative work environment.
Relationship Executive
Bank Alfalah Limited
Karachi
10.2016 - 03.2017
- Cultivated a positive, collaborative work environment to promote team morale and enhance employee engagement
- Developed, updated, and maintained database of existing and potential customers in Banking Software Temenos Transact
- Investigated and resolved customer complaints to foster satisfaction
- Generated new business and referral clients in partnership with financial advisors and branch team
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Achieved goals Increased sales by 15% for sale of bank products and services and exceeded performance metrics for customer service
Education
MBA -
Institute of Business Management (IoBM)
Pakistan01-2016
Medical Reception & Terminology -
MAT
QLDPractical English -
University of Queensland
Skills
- Effective Multitasking
- Cross-Functional Teamwork
- Best Practice Software Proficiency
- Detail-Oriented Data Entry
- Service Excellence
- Effective Time Management
- Attention To Detail
- Complaint handling
- Information protection
- Health insurance billing
References
References available upon request
Volunteer Experience
Administrative Intern, 08/01/18, 01/01/21, Mater Hospital, Brisbane, QLD
Languages
- Hindi, Fluent
- Urdu, Native
- English, Advanced
Languages
English
Professional
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Sindhi
Native/ Bilingual
References
References available upon request.
Timeline
Client Service Officer (Health Services)
Queensland University of Technology
05.2024 - Current
Practice Manager
Warner Lakes Family Practice
01.2022 - 05.2024
Medical Receptionist
Warner Lakes Family Practice
01.2021 - 01.2022
Administrative Intern
Mater Hospital
08.2018 - 01.2021
Relationship Executive
Bank Alfalah Limited
10.2016 - 03.2017
MBA -
Institute of Business Management (IoBM)
Medical Reception & Terminology -
MAT
Practical English -
University of Queensland
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