Sugandha Bhatia
Doonside,NSW
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Department Manager (Natural Foods)
Real Canadian Superstore (Loblaws)
07.2021 - 12.2023
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Followed safety protocols and company processes and procedures
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Executed targeted merchandising and promotional plans to meet department sales goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Built and maintained relationships with peers and upper management to drive team success
Department Manager (Click and Collect)
Real Canadian Superstore (Loblaws)
09.2020 - 07.2021
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building
- Answered customer questions and provided store information, also resolved customer inquiries and complaints requiring management-level escalation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Supported management team to facilitate task completion and meet performance goals.
Part Time PCX Associate
Real Canadian Superstore
10.2018 - 08.2020
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked varied hours to meet seasonal and business needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations and analyzed customer data to identify trends and anticipate customer needs.
- Trained and mentored junior staff on customer service strategies and techniques.
Customer Service Representative
Concentrix India
07.2017 - 07.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Certificate in Business Administration - Business Administration
University of Regina
Regina, SKSkills
- Leadership
- Supply and inventory management
- Retail Operations
- Customer Service
- Decision Making
- Problem Solver
- Organizational Skills
- Multitasking Abilities
Timeline
Department Manager (Natural Foods)
Real Canadian Superstore (Loblaws)
07.2021 - 12.2023
Department Manager (Click and Collect)
Real Canadian Superstore (Loblaws)
09.2020 - 07.2021
Part Time PCX Associate
Real Canadian Superstore
10.2018 - 08.2020
Customer Service Representative
Concentrix India
07.2017 - 07.2018
Certificate in Business Administration - Business Administration
University of Regina
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