Suganya Joshi

Senior Business Analyst – Unitywater (D365 CRM & Customer Portal Implementation)

Senior Business Analyst – Atturra Cloud Business Solutions (OECD Project)
May 2025 – Sept 2025 | Adelaide, SA (Hybrid)

• Delivered end-to-end BA services across multiple features of the Early Childhood Connect system (SA Government), from discovery and requirements gathering to delivery and testing.

• Front-facing BA role: Facilitated stakeholder workshops with providers, government representatives, solution architects, and developers to co-design preschool funding and onboarding processes.

• Integrated Design & Data Collaboration: Partnered with data architects and engineers to produce detailed data dictionaries, support backend data flows, and align front-end wireframes with data models.

• Iteratively refined the backlog, prepared user stories and acceptance criteria, and led sprint planning and retrospectives to ensure value delivery.

• Supported testing, defect triage, and production readiness activities to ensure quality outcomes.

• Recognised as a generalist BA who quickly understood a new domain, navigated policy constraints, and aligned complex stakeholders under tight timeframes.

Senior Business Analyst – Department of Employment & Work Relations (DEWR) / Training Product Central (TPC) & TGA Website
May 2023 – May 2025 | Canberra, ACT

• Provided BA leadership for the Training Portal Central (TPC) and related digital transformation initiatives under the TGA website.

• Discovery & Requirements Gathering: Conducted workshops with multiple departments, capturing integrated workflows for training package authoring, publication, and public-facing features.

• GovCMS Implementation: Designed and delivered the main landing pages, navigation, and user journeys on GovCMS for the TGA website, including homepage, comparison tools, and contextual help content to improve the user experience.

• Legacy System Migration: Contributed to the migration of legacy systems to new platforms, enabling modern content authoring, RBAC, and training package management workflows on the new TPC platform.

• Collaborated with soulution architect ,business SME on data and development teams to define data flows, role-based access controls, and backend integrations, aligning technical and business perspectives.

• Delivered user stories, acceptance criteria, wireframes, and process maps for Oracle-adjacent systems (CKEditor, DevOps, Power BI reporting) – experience transferable to Oracle EPM/EBS and Maximo environments.

• Iteratively delivered features, supported MVP release preparation, and championed DevOps traceability and documentation.

Senior Business Analyst – Unitywater (D365 CRM & Customer Portal Implementation)Nov 2022 – May 2023 | QLD

Led one of the most hands-on and intensive stakeholder engagement initiatives of my career during a large-scale Dynamics 365 CRM and customer portal implementation.

Key Contributions & Achievements:

• Extensive Stakeholder Workshops: Conducted a 40-day program of daily workshops with business SMEs and the Product Owner. Each day began with a two-hour deep-dive session with stakeholders to elicit requirements, followed by afternoon sessions consolidating, mapping, and replaying requirements back to the client on the same day.

• Iterative Requirements Playback: Delivered end-of-day requirement recaps to confirm alignment, driving accuracy and transparency in real time.

• Consolidated Weekly Reporting: Produced structured weekly updates for the project team and leadership, highlighting progress, risks, and next steps.

• Managing Passionate Stakeholders: Developed exceptional client-facing and customer engagement skills to navigate a highly passionate stakeholder environment, balancing competing priorities with diplomacy and professionalism.

• BA Leadership & Agility: Combined rapid analysis, collaborative design, and clear communication to transform complex requirements into actionable outcomes.

Key Takeaway:
This project gave me a true hands-on experience in intensive stakeholder management, agile workshop facilitation, and front-office BA delivery — skills now core to my professional toolkit.

• Acted as a front-office BA working closely with business stakeholders, Product Owners, and UX/UI designers to deliver high-impact citizen services.
• Produced business cases, BRS/FRS documents, process flows, and backlog items to support digital service transformation.
• Drove stakeholder alignment and sprint readiness across multiple squads.

Progressed through multiple roles over 9+ years, including Business Analyst (Identity Management & Access), Associate Business Analyst (Payments/Billing), Partner Consultant – Cloud Solutions, Senior Operations Administrator, Project Coordinator/Business Analyst, and Strategic Projects Administrator. Provided end-to-end business analysis, stakeholder engagement, and delivery support across MYOB’s cloud-based products and enterprise solutions.

Key Contributions:

• End-to-End Business Analysis: Led workshops, interviews, and discovery sessions to capture and refine functional and non-functional requirements for new and enhanced products.
• Requirements Gathering & Documentation: Authored BRDs, functional specifications, user stories, and acceptance criteria to ensure development readiness and clear traceability.
• Stakeholder Engagement: Partnered with product owners, developers, QA teams, and senior leaders to align technical delivery with business objectives.
• Data Collaboration: Worked with data operations and architects to support data mapping, system integrations, and backend flows enabling cloud and on-premise interoperability.
• Agile & Continuous Delivery: Contributed to backlog refinement, sprint planning, stand-ups, and retrospectives across multiple squads, ensuring timely feature delivery and quality outcomes.
• Testing & Implementation: Supported UAT, regression testing, and production verification, including preparing test scenarios and defect triage to ensure smooth releases.
• Process Improvement & Documentation: Created and maintained process maps, workflows, and Confluence pages for business requirements, supported test plans, and training materials.
• Change & Communication: Communicated updates across cross-functional teams, supporting smooth handover to operations and enhancing stakeholder visibility of delivery progress.

Key Achievements:

• Played a pivotal role in Billing domain, translating business needs into secure, scalable solutions.
• Supported identity management and access control enhancements, improving security and user experience across MYOB platforms.
• Recognised as a versatile and dependable BA, able to quickly step into new domains and deliver value across multiple teams and products.