SUGANYA LOGANATHAN
Blacktown,Australia
Summary
Dynamic Retail Assistant with extensive expertise in retail operations and inventory management, recognized for delivering exceptional customer service and enhancing sales performance. Proven ability to foster teamwork and maintain a welcoming store environment, resulting in increased customer satisfaction rates. Strong proficiency in multitasking, effective communication, and problem-solving. Aiming to leverage skills to create a secure and productive work atmosphere while adhering to visual merchandising standards.
Overview
2
2
years of professional experience
Work History
Retail Assistant & Shop Supervisor
Star Sweets and Snacks
Blacktown, NSW
12.2022 - Current
- Managed end-to-end retail activities during owner absence to maintain operational flow.
- Ensured product availability by effectively tracking inventory.
- Executed display initiatives following brand guidelines.
- Ensured workspace cleanliness and safety to foster a positive atmosphere for employees and clients.
- Enhanced customer satisfaction by consistently resolving concerns in a timely manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Processed payments using cash register, credit card machine and POS system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Pick Packer (Casual)
Star Sweets and Snacks
Blacktown, NSW
12.2022 - 12.2024
- Followed detailed packing instructions to meet specific customer requirements.
- Tracked packages using computer software to ensure accurate delivery information.
- Adjusted packing methods based on product type and size for optimal protection.
- Loaded and unloaded items from carts and dollies.
- Ensured work area was clean and organized, adhering to safety regulations.
- Assembled cartons, crates, and containers to prepare for shipping.
- Recorded product, packaging and order information on forms and records.
- Marked and labeled containers, container tags or products using marking tools.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
Front Desk Administrator
Pre-Uni
Blacktown, NSW
04.2023 - 07.2023
- Created reports on performance metrics for management review.
- Drafted emails and reports for senior management.
- Ensured that front desk area is clean and organized at all times.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Karunya University
Tamil Nadu, India01.2013
Master of Information And Communication Technology - Information Technology
Canterbury Institute of Management
Redfern, NSW, AustraliaSkills
- Workplace safety and compliance
- Strong communication skills
- Process adherence and time management
- Retail transactions processing
- Multitasking
- Customer service
- Cash register operation
- Product restocking
- Time management capabilities
- Inventory management proficiency
- Product labeling
- Stockroom organization
- Effective communication
- Customer assistance
- Team collaboration aptitude
- POS system operation
Accomplishments
- Acknowledged for improving operational effectiveness and attaining high customer satisfaction rates.
- Effectively established inventory management procedures that minimized product loss.
- Praised for leadership abilities and flexibility in fast-paced retail settings.
Workrights
Student visa holder with a work limit of 48 hours per fortnight.
References
References available upon request.
Timeline
Front Desk Administrator
Pre-Uni
04.2023 - 07.2023
Retail Assistant & Shop Supervisor
Star Sweets and Snacks
12.2022 - Current
Pick Packer (Casual)
Star Sweets and Snacks
12.2022 - 12.2024
Bachelor of Engineering - Electronics and Communication Engineering
Karunya University
Master of Information And Communication Technology - Information Technology
Canterbury Institute of Management
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