Sugashini Karthikeyan
Strathpine
Summary
Motivated and eager to be a part of a dynamic environment that allows for personal growth and the utilization of my abilities. Seeking to progressively build technical skills with industry credibility. Over 3 years of experience as a Junior Analyst, specializing in vendor management, relationship enhancement, and performance optimization. Strong client coordination and performance monitoring skills, proficient in MS Office tools, consistently leading to operational improvements. Known for adaptability and attention to detail, continuously driving enhancements in vendor performance and overall business operations. Diligent with a solid background in customer service, proven track record of efficiently resolving customer inquiries while maintaining high satisfaction rates. Exceptional communication and problem-solving skills consistently enhance the customer experience. Excel in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Highly effective team collaborator, adaptable to changing needs, focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach to meeting customer and organizational goals. Bring valuable experience in addressing and resolving customer issues effectively. Strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication skills, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
United Petroleum
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Junior Analyst - Vendor Management
Hexaware Technologies Limited
01.2018 - 09.2021
- Managed vendor relationships, ensuring compliance and optimal performance
- Coordinated client meetings, enhancing vendor management strategies
- Analyzed vendor data, providing actionable insights to senior leaders
- Conducted quality audits, ensuring adherence to company standards
- Communicated vendor performance, aligning with operational goals
- Developing and sustaining long-standing relationships with company-approved vendors
- Establishing standards by which to assess the performance of approved vendors
- Client coordination on weekly basis to evaluate current vendor management programs and identifying ways for improvement
- Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies
- Monitored vendor performance; communicating company forecasts and expectations to achieve operational goals and minimize the potential for risk
- Interacted regularly with vendors to collect and organize vendor reported metrics and to ensure accurate reporting of vendor performance
- Initiated, developed and managed vendor relationships including criteria for vendor selection and managing vendor performance standards
- Reconciled monthly vendor invoices and tracked vendor performance results against departmental sales goals and allocated budgets
- Evaluate vendor performance in compliance with contractual requirements and communicated results to management staff
- Conducted comprehensive quality audits and vendor performance reviews to ensure compliance with company standards
- Developed and analyzed key vendor performance data to provide pertinent feedback to Senior Leaders
- Coordinated and attended meetings between Project Managers and strategic vendors to review vendor performance
Education
B.Tech - Computer Science & Engineering
SASTRA University
India07-2018
Higher Secondary School - Computer Science
Christ The King Higher Secondary School
India03.2014
Skills
- MS Office
- Vendor Management
- Client Coordination
- Time Management
- Customer service
- Attention to detail
- Data entry
- Adaptability
- Call handling
- Order processing
- Product knowledge
- Customer relationship management
- Team collaboration
Languages
English
Tamil
Personal Information
- Age: 28
- Nationality: Indian
Interests
- Mindfulness Practices
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Reading
- Design and Build Websites
Visa Status
Active Full-time Working Visa till March 8th, 2027.
Timeline
Customer Service Representative
United Petroleum
11.2024 - 02.2025
Junior Analyst - Vendor Management
Hexaware Technologies Limited
01.2018 - 09.2021
B.Tech - Computer Science & Engineering
SASTRA University
Higher Secondary School - Computer Science
Christ The King Higher Secondary School
Similar Profiles
Khushpreet KaurKhushpreet Kaur
Customer Service Representative at United PetroleumCustomer Service Representative at United Petroleum
Akhil PolumAkhil Polum
Team Member at United PetroleumTeam Member at United Petroleum
Rahul Sai RachaRahul Sai Racha
Store Manager at united petroleumStore Manager at united petroleum