Sugashini Karthikeyan
Strathpine,Australia
Summary
I’m a motivated and adaptable professional with over three years of experience, originally starting as a Junior Analyst with a focus on vendor management, relationship building, and performance improvement. Through that experience, I developed strong coordination and communication skills, along with a keen attention to detail—all of which have proven valuable in customer-facing roles. My background in customer service has given me a solid foundation in resolving inquiries efficiently while keeping customer satisfaction at the forefront. I’m known for my ability to listen, problem-solve, and communicate clearly, even in challenging situations. Whether it's handling day-to-day requests or managing escalations, I strive to create a positive experience for every customer.
I’m confident using Microsoft Office and have a working knowledge of CRM systems, which helps me stay organized and responsive. I take pride in being a reliable team player who can quickly adapt to changing needs while staying focused on delivering great service. What drives me most is being part of a dynamic, supportive environment where I can continue learning and contributing meaningfully. I’m excited about the opportunity to bring my skills to a team like Hunter Agriculture—where strong relationships and great service truly matter.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
United Petroleum
Morayfield, Queensland
03.2024 - 03.2025
- During my time as a Customer Service Representative at United Petroleum Limited, I developed strong skills in managing a fast-paced, customer-facing environment—skills I believe would transfer well to the agricultural sector. I regularly dealt with high volumes of customers and handled a variety of situations, from everyday inquiries to more complex issues. Even in high-stress moments, I maintained a calm and professional attitude, always focusing on resolving concerns in a way that left customers feeling heard and valued.
- One of my strengths was resolving complaints with empathy. I found that when customers felt truly understood, it often turned a negative experience into a positive one, helping to build trust and encourage repeat business. I also became highly familiar with our product range, which allowed me to confidently offer recommendations based on each customer’s specific needs—something I know is just as important when dealing with agricultural products and services.
- I handled escalated calls and customer issues efficiently, balancing customer satisfaction with company policy. Whether in person or over the phone, I always aimed to communicate clearly, provide accurate information, and follow through on any promises made.
- Keeping detailed records of customer interactions was part of my daily routine, and it helped ensure consistent follow-up and successful resolution of ongoing issues. I also supported customers in using our online systems—guiding them through placing fuel card orders, locating service stations, or managing their accounts online—which improved their overall experience with the brand.
- Working closely with my team, I regularly shared feedback and ideas to help us improve the way we delivered service. I believe this collaborative mindset, along with my hands-on experience, positions me well to contribute positively to a team like Hunter Agriculture, where customer relationships and product knowledge are key.
Junior Analyst - Vendor Management
Hexaware Technologies Limited
Chennai, India
01.2018 - 09.2021
- In my previous role focused on vendor management, I was responsible for building and maintaining strong, long-term relationships with company-approved vendors. I worked closely with both internal teams and external partners to ensure vendors met performance expectations and complied with company standards. Regular communication was key—I kept vendors aligned with our operational goals by clearly sharing forecasts, expectations, and feedback.
- A large part of my work involved analyzing vendor performance data and conducting quality audits. I translated this information into actionable insights for senior leadership, helping to improve our vendor strategies and drive better outcomes across departments. I coordinated weekly meetings with clients and stakeholders to review vendor performance and explore opportunities for improvement, ensuring our vendor management programs stayed responsive and effective.
- In addition to managing day-to-day vendor interactions, I also took part in establishing performance benchmarks and criteria for vendor selection. I tracked vendor metrics closely, reconciling invoices and comparing results against departmental sales goals and budget allocations. This helped us ensure accountability while continuously improving efficiency and service quality.
- What I enjoyed most was the collaborative aspect—working alongside project managers, strategic partners, and leadership teams to strengthen vendor relationships and streamline processes. I believe this experience has given me a solid foundation in communication, relationship-building, and problem-solving—all skills that are directly transferable to a customer service role in the agricultural industry. I’m confident that my attention to detail, ability to manage multiple stakeholders, and focus on delivering consistent quality would add value to a customer-centric team.
Education
B.Tech - Computer Science & Engineering
SASTRA Deemed University
Kumbakonam07-2018
Higher Secondary School - Computer Science
Christ The King Higher Secondary School
Kumbakonam03.2014
Skills
- Customer service
- Product recommendations
- Data entry
- Customer account management
- Relationship building
- Team collaboration
- Empathy and patience in customer interactions
- Conflict resolution and issue management
- Time management and multitasking
- Excellent verbal and written communication
- Attention to detail
- Proficient in Microsoft Office and basic knowledge of CRM software
- Adaptability in fast-paced environments
Hobbies and Interests
- Mindfulness Practices
- Enjoying the art of baking and pastry-making, experimenting with recipes.
- I enjoy cooking for friends and family gatherings.
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms.
- Reading
- Design and Build Websites
Availability
I am ready to join immediately, available in Weekdays
Mon to Fri - 7.30am to 4.30pm
References
Surya Kiran (Manager/Owner)
United Petroleum Morayfield (Pie Face)
Phone - +61 481304499
Email - balaparuchuri0614@gmail.com
Visa Status
Active Full-time Working Visa till March 8th, 2027.
Timeline
Customer Service Representative
United Petroleum
03.2024 - 03.2025
Junior Analyst - Vendor Management
Hexaware Technologies Limited
01.2018 - 09.2021
B.Tech - Computer Science & Engineering
SASTRA Deemed University
Higher Secondary School - Computer Science
Christ The King Higher Secondary School
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