Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sugetha Eshow

Mickleham

Summary

Dynamic warehouse professional with proven expertise in order fulfillment and inventory control. Recognized for consistently exceeding performance targets while maintaining high quality standards. Skilled in shipping, packaging, and team collaboration, I leverage attention to detail to enhance operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Warehouse Assistant

Active Environmental Solutions
02.2022 - 03.2025
Warehouse & Inventory Management
  • Maintained warehouse cleanliness, organization, and safety standards.
  • Accurately managed stock levels through inventory control, cycle counting, and stock transfers.
  • Used manual handling equipment (pallet jacks, handcarts, dollies) and specialized software (e.g., Exo Business, Insite, Dynamics).
  • Handled inward and outward stock allocation across multiple branches.
  • Created and maintained stock codes, inventory records, and dispatch systems.
Order Fulfillment & Logistics
  • Picked, packed, labeled, and invoiced customer orders.
  • Processed orders and managed logistics using spreadsheets and internal systems.
  • Liaised with domestic and international freight providers for shipments, tracking, documentation, and ETAs.
  • Booked couriers and adjusted deliveries to meet customer requirements.
Customer Service & Communication
  • Assisted customers during pick-ups and phone/email inquiries.
  • Resolved customer complaints with empathy and professionalism.
  • Provided product information, processed payments, and followed up on orders.
  • Implemented promotions to drive sales and improve customer satisfaction.
Administrative & Operational Support
  • Performed basic bookkeeping tasks and prepared logistics reports.
  • Reviewed and followed up on orders on credit hold or customer pick-up.
  • Ensured accuracy in customer invoices and coordinated with suppliers regarding stock and delivery issues.
Performance & Collaboration
  • Consistently met KPIs related to speed, accuracy, and customer service.
  • Supported a smooth operational workflow by coordinating with staff, suppliers, and service departments.
  • Contributed to process improvements and helped train staff where needed.

Picker & Packer

Amazon
08.2021 - 02.2022
  • Order Processing & Fulfillment:
    Picked, packed, and processed 200+ items per hour to meet daily shipping targets.
    Ensured accuracy of merchandise against work orders and confirmed proper labeling.
    Maintained precise records in the Amazon order database.
  • Quality Control & Safety:
    Inspected merchandise for damage, flaws, and irregularities.
    Adhered strictly to safety, quality, and production standards.
    Handled fragile items with care and followed proper packaging protocols.
  • Inventory & Logistics:
    Retrieved item locations using a merchandise database.
    Checked inbound and outbound products for correct quantities and conditions.
    Used pallet jacks and cleared conveyor belt jams to maintain workflow.
  • Efficiency & Performance:
    Met/exceeded targets in picking, sorting, stowing, and packing departments.
    Recognized weekly as a top performer for high output and quality standards.
  • Team Support & Operations:
    Assisted management with daily workflow planning.
    Demonstrated leadership and high attention to detail under fast-paced conditions.

Packer

Salad Fresh
08.2020 - 08.2021
  • Order Fulfillment & Accuracy:
    Picked and packed online customer orders, ensuring accuracy and timeliness.
    Recorded orders in the database and confirmed packing prints and labels.
  • Quality Control & Inspection:
    Inspected and removed defective or completed products.
    Ensured materials met company quality standards and verified expiry/packing dates.
  • Equipment Operation & Safety:
    Operated manual pallet jacks, manifest stations, tape guns, and conveyor systems.
    Wrapped pallets and safely transported goods using warehouse equipment.
    Followed strict safety protocols and lifting procedures.
  • Warehouse Operations:
    Maintained general warehouse cleanliness and organization.
    Managed inventory and navigated storage areas efficiently.
    Worked on fast-paced assembly lines and handled high volumes during 80-hour work weeks.
  • Documentation & Labelling:
    Completed manual and electronic documentation for each product.
    Labeled items with key details (expiry, model numbers, destination, etc.).
  • Training & Teamwork:
    Trained co-workers on stacking, packing, and completing paperwork.
    Demonstrated strong communication and teamwork in a demanding environment.

Staff Member

United Cinemas Craigieburn
06.2016 - 03.2020
  • Customer Service & Sales:
    Resolved customer feedback and complaints empathetically.
    Achieved sales goals through upselling and excellent customer service.
    Promoted loyalty programs and ensured customer satisfaction.
  • Event Planning & Promotions:
    Planned events such as corporate functions and birthday parties.
    Implemented new promotions to boost sales.
  • Maintenance & Safety:
    Ensured store security and cleanliness.
    Identified hazards, fixed minor electrical faults, and kept certifications up to date.
  • Inventory & Financial Management:
    Controlled stock to reduce waste and costs.
    Achieved financial objectives and managed authorized stock levels.
  • Team Leadership & Environment:
    Fostered a professional and collaborative work culture.
    Provided coaching and operational updates in a dynamic environment.

Education

Bachelor of Science - Nursing Midwifery

Holmesglen Institute of TAFE
Melbourne, VIC
11-2023

Skills

  • Shipping/receiving/packaging
  • Maintaining equipment
  • Order picking and processing
  • Palletizing
  • Warehouse software systems
  • Barcode scanning
  • Order management/fullfillment
  • Stock control
  • Attention to detail
  • Order picking/packing/labelling/shipping
  • Loading and unloading
  • Quality assurance
  • Inventory control
  • Time management
  • Team collaboration
  • Recordkeeping

Timeline

Warehouse Assistant

Active Environmental Solutions
02.2022 - 03.2025

Picker & Packer

Amazon
08.2021 - 02.2022

Packer

Salad Fresh
08.2020 - 08.2021

Staff Member

United Cinemas Craigieburn
06.2016 - 03.2020

Bachelor of Science - Nursing Midwifery

Holmesglen Institute of TAFE

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Sugetha Eshow