Sughra Mukhtari
Summary
A highly motivated individual with a passion for customer service and a willingness to learn new things. Seeking a position as a flight attendant with virgin Australia I am an Energetic and multilingual Flight Attendant with dynamic customer service skills I am an Energetic and multilingual Flight Attendant with dynamic customer service skills I can be a reliable flight attendant with a wealth of the aviation knowledge. Offering a superb work ethic and a motivated, service-driven personality.
Overview
5
5
years of professional experience
Work History
Cabin Crew
Rex Airlines
12.2022 - Current
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Responded to passenger emergencies to provide first aid.
Manger
Star Lounge Dandenong
12.2020 - 05.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Served customers in a friendly, efficient manner following outlined steps of service.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Staff Member
Alamdar Bakery
03.2019 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Received and submitted cash, credit, and check payments.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Developed and improved time management and organizational skills to maximise personal productivity.
Waitress & kitchen help
Siam Basil Thai Restaurant
08.2018 - 12.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Skills
- Strong multi-tasking
- Organization and Time management
- Teamwork
- Culture awareness
- Responsible
- Customer Assistance
Languages
English
Dari
URDU
References
Steve Markotis: William Angliss institute,
03 96062326, Steve.Markotis@angliss.edu.au
Pat: Restaurant owner, Siam basil Thai restaurant, 0416559898
Nazir: Star lounge dandy 0488215454
Timeline
Cabin Crew
Rex Airlines
12.2022 - Current
Manger
Star Lounge Dandenong
12.2020 - 05.2022
Staff Member
Alamdar Bakery
03.2019 - 12.2020
Waitress & kitchen help
Siam Basil Thai Restaurant
08.2018 - 12.2019
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