Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suhad Mohammed

Melbourne,Victoria

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.

Compassionate disability support worker with several years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Australian Taxation Office
Melbourne
02.2022 - 06.2024
  • Answered incoming customer inquiries regarding product and service information.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Provided technical support for troubleshooting software applications used by customers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Addressed customer questions and concerns regarding products and services.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Disability Support Worker

Miracle Health Services
Melbourne
03.2021 - 03.2024
  • Provided emotional support to individuals with physical or mental disabilities.
  • Transported clients to appointments, social events, and other activities as needed.
  • Organized recreational and educational activities for clients according to individual needs.
  • Encouraged independence by teaching skills needed for everyday life.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Administered medication according to doctor's orders and monitored side effects.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Maintained records of services provided, client progress, and goals achieved.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Guided clients in development of skills and strategies for dealing with individual problems.

Disability Support Worker

Lifestyle Centred Services
Melbourne
05.2021 - 12.2023
  • Provided emotional support to individuals with physical or mental disabilities.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Collaborated with other professionals to assess client needs.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Administered medication to patients according to strict schedules.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Transported clients to appointments, social events, and other activities as needed.

Picker Packer

Amazon
Melbourne
01.2022 - 12.2022
  • Reported any damaged products to supervisor immediately upon discovery.
  • Verified accuracy of picked items by comparing them against pick list.
  • Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Inspected and verified shipments for accuracy and quality assurance.
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Maintained cleanliness of work area while adhering to safety regulations.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Customer Service Team Member

KFC
Melbourne
02.2018 - 12.2021
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Greeted customers upon arrival in the dining area.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Trained new employees on proper use of kitchen equipment and safety protocols.
  • Provided quality customer service by adhering to company policies and procedures.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Followed all health department guidelines for safe food handling practices.
  • Contributed to team efforts by accomplishing related results as needed.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Adhered to company policies regarding attendance and punctuality.
  • Operated cash register to process customer payments accurately and efficiently.

Education

High School Diploma -

St Peters College
Melbourne, VIC
10-2020

Bachelor of Psychological Science -

Deakin University
Burwood, VIC

Skills

  • Telephone Etiquette
  • Active Listening
  • Building rapport
  • Customer Retention
  • Relationship Building
  • Independent Living Support
  • Social Skills Development
  • Mobility support
  • Positive Reinforcement
  • Client Confidentiality
  • Creative Thinking
  • Daily living assistance
  • Housekeeping skills
  • Emotional Support
  • Data Entry
  • Report Writing
  • Information Security
  • Filing
  • Document Control

Timeline

Customer Service Specialist

Australian Taxation Office
02.2022 - 06.2024

Picker Packer

Amazon
01.2022 - 12.2022

Disability Support Worker

Lifestyle Centred Services
05.2021 - 12.2023

Disability Support Worker

Miracle Health Services
03.2021 - 03.2024

Customer Service Team Member

KFC
02.2018 - 12.2021

High School Diploma -

St Peters College

Bachelor of Psychological Science -

Deakin University

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Suhad Mohammed