Suhana Pathak
Gold Coast,QLD
Summary
Dynamic professional with a proven track record in customer service and problem-solving, demonstrated during my time at KFC. Excelled in fast-paced environments, enhancing customer satisfaction through effective communication and empathy. Skilled in teamwork and collaboration, I bring a friendly, positive attitude to every challenge.
Overview
3
3
years of professional experience
Work History
Waitresses
2023.08 - 2024.02
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
cUSTOMER SERVICE AT kfC
2021.01 - 2024.01
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Volunteer
2022.03 - 2022.05
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Clinical Laboratory Science
Griffith University
Gold Coast, QLD04.2028
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Waitresses
2023.08 - 2024.02
Volunteer
2022.03 - 2022.05
cUSTOMER SERVICE AT kfC
2021.01 - 2024.01
Bachelor of Science - Clinical Laboratory Science
Griffith University