Suhani Sharma
Melbourne,VIC
Summary
To obtain a customer service or retail assistant position in Melbourne, utilizing my strong passion for delivering exceptional customer service, excellent communication and organizational skills, and ability to thrive in a fast-paced environment. With a proven track record in handling cash transactions, providing personalized recommendations, and maintaining a clean and organized workspace, I am committed to creating a positive experience for customers while contributing to the organization's success.
Overview
1
1
year of professional experience
Work History
Cashier/Customer Service Representative
Macedon Fresh Fruits And Vegatables
05.2023 - 06.2023
- Handling cash, credit card, and other payment transactions accurately and efficiently while adhering to cash-handling procedures and policies.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Cinque Lire Cafe
03.2023 - 06.2023
- Managed cash registers and processed payments with precision, achieving an average transaction time of under 1 minute per customer.
- Maintained a clean and organized cafe environment by clearing tables efficiently, washing dishes promptly, and sanitizing equipment daily.
- Providing excellent customer service by taking orders, answering questions, and addressing any concerns in a friendly and professional manner.
- Trained and mentored new team members to ensure they quickly learned the required skills and processes
Team Member
Juice Veda
02.2023 - 03.2023
- Effectively taking orders and suggesting menu items to a diverse range of customers.
- Maintained a high standard of cleanliness throughout the store by completing daily cleaning tasks and ensuring all food prep areas were sanitized according to safety standards.
- Assumed additional responsibilities as a key member of the team, including opening and closing the store, prepping food to ensure consistent quality standards, and training new hires on operational procedures.
Sales Representative
Zara
07.2022 - 12.2022
- Offered personalized recommendations to 100+ shoppers daily, resulting in a 50% increase in average transaction value and a 30% increase in customer satisfaction ratings.
- Processed over 500 transactions weekly with a high level of accuracy, minimizing errors to less than 1%, and resolving any issues related to returns or exchanges within minutes.
- Collaborated with management and visual merchandising teams to update displays and signage on a weekly basis, resulting in a consistent brand image across all store locations and increasing foot traffic by 20%.
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Psychological Science
Deakin University
Geelong, VIC11.2025
Skills
- Customer Service
- Time Management
- Attention to detail
- Ability to work under pressure
- Teamwork
- Communication Skills
- Fast Learner
Timeline
Cashier/Customer Service Representative
Macedon Fresh Fruits And Vegatables
05.2023 - 06.2023
Team Member
Cinque Lire Cafe
03.2023 - 06.2023
Team Member
Juice Veda
02.2023 - 03.2023
Sales Representative
Zara
07.2022 - 12.2022
Bachelor of Science - Psychological Science
Deakin University
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