Suhani Sharma
Melbourne,VIC
Summary
To obtain a customer service or retail assistant position in Melbourne, utilizing my strong passion for delivering exceptional customer service, excellent communication and organizational skills, and ability to thrive in a fast-paced environment. With a proven track record in handling cash transactions, providing personalized recommendations, and maintaining a clean and organized workspace, I am committed to creating a positive experience for customers while contributing to the organization's success.
Overview
1
1
year of professional experience
Work History
Cashier/Customer Service Representative
Macedon Fresh Fruits And Vegatables
Macedon, VIC
05.2023 - 06.2023
- Handling cash, credit card, and other payment transactions accurately and efficiently while adhering to cash-handling procedures and policies.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Cinque Lire Cafe
Clayton,VIC
03.2023 - 06.2023
- Managed cash registers and processed payments with precision, achieving an average transaction time of under 1 minute per customer.
- Maintained a clean and organized cafe environment by clearing tables efficiently, washing dishes promptly, and sanitizing equipment daily.
- Providing excellent customer service by taking orders, answering questions, and addressing any concerns in a friendly and professional manner.
- Trained and mentored new team members to ensure they quickly learned the required skills and processes
Team Member
Juice Veda
Taylor Lakes,VIC
02.2023 - 03.2023
- Effectively taking orders and suggesting menu items to a diverse range of customers.
- Maintained a high standard of cleanliness throughout the store by completing daily cleaning tasks and ensuring all food prep areas were sanitized according to safety standards.
- Assumed additional responsibilities as a key member of the team, including opening and closing the store, prepping food to ensure consistent quality standards, and training new hires on operational procedures.
Sales Representative
Zara
Noida, UP
07.2022 - 12.2022
- Offered personalized recommendations to 100+ shoppers daily, resulting in a 50% increase in average transaction value and a 30% increase in customer satisfaction ratings.
- Processed over 500 transactions weekly with a high level of accuracy, minimizing errors to less than 1%, and resolving any issues related to returns or exchanges within minutes.
- Collaborated with management and visual merchandising teams to update displays and signage on a weekly basis, resulting in a consistent brand image across all store locations and increasing foot traffic by 20%.
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Psychological Science
Deakin University
Geelong, VIC11.2025
Skills
- Customer Service
- Time Management
- Attention to detail
- Ability to work under pressure
- Teamwork
- Communication Skills
- Fast Learner
Timeline
Cashier/Customer Service Representative
Macedon Fresh Fruits And Vegatables
05.2023 - 06.2023
Team Member
Cinque Lire Cafe
03.2023 - 06.2023
Team Member
Juice Veda
02.2023 - 03.2023
Sales Representative
Zara
07.2022 - 12.2022
Bachelor of Science - Psychological Science
Deakin University