Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suhani Tyagi

Sydney,NSW

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Woolworths Customer Hub
07.2022 - Current
  • Handle inbound calls related to the Loyalty program, providing support to new and existing customers
  • Work on multiple applications to support the customer needs such as Salesforce CRM - Xact, 1POS , Site management and Eagle Eye which handle customer data
  • Exceed all KPAs since the training days and ensuring an exceptional customer service experience
  • Focus on customer delight through impeccable service, problem solving skills and shorter handling time
  • Assist in Onboarding of newbies and provide support on the Senior Line.

Sales Associate

LJ Hooker Merrylands
01.2021 - 04.2022
  • Manage CRM which handles all listings, contracts, contacts and collateral data
  • Prepare and present Management Reports & Client Reports
  • Lead digital marketing strategy for the branch with management of social media channels and posts to market property to its full potential
  • Liaison and coordinate with stakeholders to ensure smooth running for sales by private treaty and at auctions
  • Focus on customer delight post sales to achieve good reviews
  • Handle inbound queries related to the property listing from interested buyers
  • Coordinate and follow up with interested buyers and plan second or third inspections along with the action item on inquiries received over the weekend.
  • Manage the Auction process including bidder registration, bidding entry in both online and offline mode.

Human Resources Generalist

Bqurious Software Pvt, Ltd
01.2017 - 12.2017
  • Developed HR processes, framework and recruitment best practices for the IT testing product start-up.

Human Resources Generalist

Takshaka Interiors Pvt. Ltd
01.2014 - 12.2016
  • Establish all HR functions including recruitment and employee engagement for the corporation that specialises in bespoke furniture.

Human Resource Specialist

Tata Consultancy ServicesAug
01.2007 - 02.2012
  • Managed the HR generalist functions for the Energy Resources business unit.
  • Developed the recruitment and onboarding process and the for new recruits for the R&D unit of the organization.

Education

Bachelor Degree - Computers

JSS Academy

Post Graduate Diploma - Marketing and HR

Cert IV in Real Estate -

REINSW
Sydney, NSW
2021

Skills

  • MS Office
  • Teamwork and Collaboration
  • Cultural Awareness
  • Excellent Communication
  • Attention to Detail
  • Planning and Coordination
  • Good Telephone Etiquette
  • Interpersonal Communication
  • Written Communication

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Woolworths Customer Hub
07.2022 - Current

Sales Associate

LJ Hooker Merrylands
01.2021 - 04.2022

Human Resources Generalist

Bqurious Software Pvt, Ltd
01.2017 - 12.2017

Human Resources Generalist

Takshaka Interiors Pvt. Ltd
01.2014 - 12.2016

Human Resource Specialist

Tata Consultancy ServicesAug
01.2007 - 02.2012

Bachelor Degree - Computers

JSS Academy

Post Graduate Diploma - Marketing and HR

Cert IV in Real Estate -

REINSW

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Suhani Tyagi