Suhayla Sahib
Cranbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Collections Officer
AGL Energy
07.2023 - 10.2023
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
- Located and monitored overdue accounts by using automated systems
- Verified and reviewed customer account information
Customer Service Representative
RACV
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction
- Developed customer service policies and procedures to meet and exceed industry service standards
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Representative
Link Group
10.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
- Educated customers about billing, payment processing and support policies and procedures
Shift Supervisor
Red Rooster Restaurant
04.2017 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Chisholm Tafe
Berwick, VIC11.2017
Skills
- Processing Payments
- Call Center Experience
- Performance Improvements
- Proficiency in Salesforce
- Researching Data
- Monitoring Accounts
- Locating Debtors
- Payment Plan Options
- Till Counting
- Call Control
- Case Management
- Skip Tracing
- SAP PowerBuilder
Timeline
Collections Officer
AGL Energy
07.2023 - 10.2023
Customer Service Representative
RACV
01.2023 - 06.2023
Customer Service Representative
Link Group
10.2021 - 01.2023
Shift Supervisor
Red Rooster Restaurant
04.2017 - 10.2021
High School Diploma -
Chisholm Tafe
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