Suhrid Mahmood Pushan
89 Bruce Street, Nedlands,WA
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my food safety knowledge and exceptional communication skills at The Ritz-Carlton to resolve complaints and improve service quality. My background spans from BOH teamwork at Red Rooster to administrative support at Kazi Financial Services, showcasing a versatile skill set and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
BOH Team Member
Red Rooster
02.2024 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
House Keeping
Le Méridien Dhaka
08.2022 - 01.2024
- Coordinated seamlessly with housekeeping staff to ensure timely delivery of requested items or services.
- Performed light housekeeping tasks for clients' homes, maintaining clean and comfortable living spaces.
- Implemented quality control measures to ensure consistent delivery of high-quality housekeeping services.
- Coordinated with housekeeping staff to ensure cleanliness and readiness of rooms upon guest arrival.
- Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
- Maintained inventory of housekeeping supplies, minimizing waste and reducing costs.
Waitstaff
The Ritz-Carlton
03.2024 - 06.2024
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Office Administrator
Kazi Financial Services
02.2024 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Filled out paperwork for home loans.
Education
O Levels -
Sunnydale
Dhaka, Bangladesh06.2021
A Levels -
Sunnydale
Dhaka, Bangladesh06.2023
Bachelor of Science - Data Science And Business Analytics
University of Western Australia
Perth, WA12.2026
IELTS
Skills
- Sanitation Procedures
- Stock production
- Menu Planning
- Cooking techniques
- Customer Service
- Cash Register Operation
- Housekeeping and Organization
- Food safety knowledge
- Complaint Handling
- Excellent Communication
- Administrative Support
- Database entry
Additional Information
- Kazi Islam
Home Loan, Car Loan, Business Loan Adviser
Kazi Financial Services
1/5 Boag Road (1st Floor), Morley
0480221793
kazi@kazifinancialservices.com.au
- Arunvidyasagar Velpula
Franchise Owner
Red Rooster
Peppermint Grove, WA
0411662448
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Timeline
Waitstaff
The Ritz-Carlton
03.2024 - 06.2024
BOH Team Member
Red Rooster
02.2024 - Current
Office Administrator
Kazi Financial Services
02.2024 - 07.2024
House Keeping
Le Méridien Dhaka
08.2022 - 01.2024
O Levels -
Sunnydale
A Levels -
Sunnydale
Bachelor of Science - Data Science And Business Analytics
University of Western Australia
IELTS
Similar Profiles
DJ SaundersDJ Saunders
Kitchen Hand at Red RoosterKitchen Hand at Red Rooster
Manpreet KaurManpreet Kaur
Retail Store Manager at Red RoosterRetail Store Manager at Red Rooster
Amy BromleyAmy Bromley
Front of House Employee at Red Rooster RestaurantFront of House Employee at Red Rooster Restaurant