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Suhyun Jeon
International Student Recruitment Manager
Calamvale,QLD
Summary
Highly proactive manager with 9 years of experience in team leadership i n Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Shift Leader
Japanese Kitchen, Westfield Garden City Brisbane
Chermside, QLD
03.2021 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Restaurant Manager
Motto Motto Japanese Kitchen
Garden City, QLD
04.2019 - 06.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
Shift Supervisor
Motto Motto Japanese Kitchen
Brisbane, QLD
07.2016 - 04.2019
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Cashier
LR Sushi
Brisbane, QLD
12.2015 - 05.2016
- Welcomed customers entering store and provided friendly service for customer satisfaction.
- Reviewed new promotions and monitored price changes.
- Tallied cash drawer at beginning and end of each work shift.
- Answered questions about store policies and addressed customer concerns.
Waitress
Motto Motto Japanese Kitchen
Brisbane, QLD
06.2015 - 12.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Nagomi Japanese Restaurant
Brisbane, QLD
03.2013 - 04.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Korean Language Teacher
SDA Korean School
Brisbane, QLD
04.2013 - 01.2014
- Delivered 6 hours per week of classroom lectures, instructing 6 students per semester in Korean.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Immersed students in unfamiliar cultures by devising hands-on activities.
Education
Diploma - Hospitality
Holmes
Brisbane, QLD 06.2015 - 09.2016
Certificate Ⅳ - TESOL
IH Brisbane-ALS
Brisbane, QLD 01.2015 - 03.2015
Certificate Ⅲ - Early Childhood Education And Care
Queensland Academy of Technology
Brisbane 05.2014 - 12.2014
No Degree - General English Upper Intermediate Corse
Sarina Russo English Language School
Brisbane, QLD 04.2001 -
Bachelor of Arts - Design of Art
Konkuk University
Republic Of Korea 03.2004 - 02.2009
Skills
Interpersonal Communication
Software
Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Adobe Photoshop
Additional Information
Work Reference
William Liu
Motto Motto Japanese Kitchen Managing Director
0418 733 330
Matthew Conroy
Motto Motto Japanese Kitchen Senior Manager
Miria Foe
Motto Motto Japanese Kitchen Restaurant Manager
0416 451 237
Veronica
Motto Motto Japanese Kitchen Previous coworker & Accountant
0424 647 830
Certification
Diploma of Hospitality
Personal Skills
∙ Stick-to-it-iveness, Perseverance
∙ Committed, reliable, willingness to help
∙ Friendly, temperate
∙ Punctual, well-organized, well-presented
∙ Be able to work in a team environment
∙ Fast learner, Hardworking
∙ Curious and passionate about learning and self-development
∙ Skilled at dealing with customers
Timeline
Shift Leader
Japanese Kitchen, Westfield Garden City Brisbane
03.2021 - Current
IELTS Each 6.0
07-2020
Restaurant Manager
Motto Motto Japanese Kitchen
04.2019 - 06.2021
Diploma of Hospitality
09-2016
Shift Supervisor
Motto Motto Japanese Kitchen
07.2016 - 04.2019
Food safety Certificate
01-2016
Cashier
LR Sushi
12.2015 - 05.2016
Waitress
Motto Motto Japanese Kitchen
06.2015 - 12.2015
Diploma - Hospitality
Holmes
06.2015 - 09.2016
Certificate Ⅳ in Tesol
03-2015
Certificate Ⅳ - TESOL
IH Brisbane-ALS
01.2015 - 03.2015
Certificate Ⅲ in early childhood education and care
12-2014
Certificate Ⅲ - Early Childhood Education And Care
Queensland Academy of Technology
05.2014 - 12.2014
Korean Language Teacher
SDA Korean School
04.2013 - 01.2014
Waitress
Nagomi Japanese Restaurant
03.2013 - 04.2015
Responsible Service of Alcohol Certificate
08-2012
Professional Barista Course Certificate
07-2012
Bachelor of Arts - Design of Art
Konkuk University
03.2004 - 02.2009
No Degree - General English Upper Intermediate Corse
Sarina Russo English Language School
04.2001 -
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