Summary
Overview
Work History
Education
Skills
Software
Additional Information
Certification
Personal Skills
Timeline
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Suhyun Jeon

International Student Recruitment Manager
Calamvale,QLD

Summary

Highly proactive manager with 9 years of experience in team leadership i n Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.


Overview

10
10
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages

Work History

Shift Leader

Japanese Kitchen, Westfield Garden City Brisbane
Chermside, QLD
03.2021 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Restaurant Manager

Motto Motto Japanese Kitchen
Garden City, QLD
04.2019 - 06.2021
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.

Shift Supervisor

Motto Motto Japanese Kitchen
Brisbane, QLD
07.2016 - 04.2019
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Cashier

LR Sushi
Brisbane, QLD
12.2015 - 05.2016
  • Welcomed customers entering store and provided friendly service for customer satisfaction.
  • Reviewed new promotions and monitored price changes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Answered questions about store policies and addressed customer concerns.

Waitress

Motto Motto Japanese Kitchen
Brisbane, QLD
06.2015 - 12.2015
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waitress

Nagomi Japanese Restaurant
Brisbane, QLD
03.2013 - 04.2015
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Korean Language Teacher

SDA Korean School
Brisbane, QLD
04.2013 - 01.2014
  • Delivered 6 hours per week of classroom lectures, instructing 6 students per semester in Korean.
  • Employed diverse teaching approaches to help students of all abilities understand material.
  • Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
  • Immersed students in unfamiliar cultures by devising hands-on activities.

Education

Diploma - Hospitality

Holmes
Brisbane, QLD
06.2015 - 09.2016

Certificate Ⅳ - TESOL

IH Brisbane-ALS
Brisbane, QLD
01.2015 - 03.2015

Certificate Ⅲ - Early Childhood Education And Care

Queensland Academy of Technology
Brisbane
05.2014 - 12.2014

No Degree - General English Upper Intermediate Corse

Sarina Russo English Language School
Brisbane, QLD
04.2001 -

Bachelor of Arts - Design of Art

Konkuk University
Republic Of Korea
03.2004 - 02.2009

Skills

    Interpersonal Communication

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Software

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

Microsoft Outlook

Adobe Photoshop

Additional Information

Work Reference


William Liu

Motto Motto Japanese Kitchen Managing Director

0418 733 330


Matthew Conroy

Motto Motto Japanese Kitchen Senior Manager


Miria Foe

Motto Motto Japanese Kitchen Restaurant Manager

0416 451 237


Veronica

Motto Motto Japanese Kitchen Previous coworker & Accountant

0424 647 830



Certification

Diploma of Hospitality

Personal Skills

∙ Stick-to-it-iveness, Perseverance

∙ Committed, reliable, willingness to help

∙ Friendly, temperate

∙ Punctual, well-organized, well-presented

∙ Be able to work in a team environment

∙ Fast learner, Hardworking

∙ Curious and passionate about learning and self-development

∙ Skilled at dealing with customers


Timeline

Shift Leader

Japanese Kitchen, Westfield Garden City Brisbane
03.2021 - Current

IELTS Each 6.0

07-2020

Restaurant Manager

Motto Motto Japanese Kitchen
04.2019 - 06.2021

Diploma of Hospitality

09-2016

Shift Supervisor

Motto Motto Japanese Kitchen
07.2016 - 04.2019

Food safety Certificate

01-2016

Cashier

LR Sushi
12.2015 - 05.2016

Waitress

Motto Motto Japanese Kitchen
06.2015 - 12.2015

Diploma - Hospitality

Holmes
06.2015 - 09.2016

Certificate Ⅳ in Tesol

03-2015

Certificate Ⅳ - TESOL

IH Brisbane-ALS
01.2015 - 03.2015

Certificate Ⅲ in early childhood education and care

12-2014

Certificate Ⅲ - Early Childhood Education And Care

Queensland Academy of Technology
05.2014 - 12.2014

Korean Language Teacher

SDA Korean School
04.2013 - 01.2014

Waitress

Nagomi Japanese Restaurant
03.2013 - 04.2015

Responsible Service of Alcohol Certificate

08-2012

Professional Barista Course Certificate

07-2012

Bachelor of Arts - Design of Art

Konkuk University
03.2004 - 02.2009

No Degree - General English Upper Intermediate Corse

Sarina Russo English Language School
04.2001 -
Suhyun JeonInternational Student Recruitment Manager